Please contact us directly for wholesale inquiries.

All orders shipped outside of Switzerland are sent with a customs declaration attached. Any customs fees, duties and handling charges, tax etc. are the responsibility of the buyer.

The above estimated shipping times are the time taken for your parcel to arrive in your country. Time to arrive to your door will depend on custom clearance. At busy times of the year it will take longer to clear customs. I am not responsible for delays in customs.

If you are not satisfied with your purchase please let me know before leaving feedback. It's important to me to try to make things right!

Items which can be returned must be still in new condition. Shipping is not refundable and the buyer is responsible for the cost of the return shipping (with proof of postage). A refund will be issued once I have received the item.

Any returns from outside of Switzerland must have a completed customs declaration form. The parcel must also be clearly marked as "RETURNED MERCHANDISE". Failure to do so may result in custom charges, which will be deducted from your refund amount.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

Betty Woof is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - all circumstances which are becond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item - please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The best way to make sure that your colors are matched as closely as possible is to send
a) photos or
b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.

Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We do have a photo proof package
listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram www.instagram.com/betty.woof

What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.

There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value and you can submit the claim to USPS online. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's
any problem with the image please contact us for further assistance.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us and the shipping carrier. We try our best to work with you but don't control shipping. Please understand, NO returns are accepted for shipping delays.