Production times are listed on each item. After an item is produced it will be shipped out. Shipping times are listed in the shop announcement section. Please check the expected time to completion date or current shipping times prior to placing your order. If you need an item “rushed” please send me a conversation and if I can accommodate your request I will send you and upgraded listing with a rush fee and the rush delivery fee. If by chance there is a problem with the product you receive, please notify us within 24 hours of receipt to receive a replacement. Please review the vinyl chart carefully when selecting colors for your vinyl charts. There will be no refunds or replacements if you selected the wrong color. We will however replace your item if we use the wrong color, example you ordered red and I produced your item in pink.

We are not responsible for the mail carriers service. If they do not deliver a product on time, we cannot take responsibility for the service the carrier provides, but I will note that most shipments arrive within the guidelines provided by the carrier, this applies to USPS (Express or Priority). If 2-3 day shipping is selected and it does not arrive in 2-3 days, we are not responsible.

Please verify all of the information prior to placing your order, spelling of names, dates and colors to be used. *If you have any questions or concerns please send all messages using the Etsy conversation tool and you will receive a response within 24 hours. This is the only method of communication I use for the shop.*

***PLEASE NOTE TRACKING NUMBERS WILL BE SENT 24 to 48 hours after your item has been changed to shipped if you purchased the PRIORITY SHIPPING UPGRADE. When your item is changed to shipped, it is complete and being packed for shipping. You will receive your item according to the processing time. If you would like your order rushed please contact me so we can arrange something.****