Hashtag Bar Necklace, Custom Hashtag Necklace, Necklace with hashtag, Personalized Hashtag Necklace, Silver, Gold, Rose gold • NBh30x4-02

► TURNAROUND TIME
Turnaround time is from the next business day you place your order or personalization details have been confirmed, whichever is later to the date the order is delivered to the shipping address on order. It consists of processing time and ship time.

----- Processing time-----
The time we need to make your order and get it ready for shipping. For most items, it takes us up to 4 business days. But some products need more work, and it may taks up to 14 business days to complete making. Please check each listing page for the time we need for production.
☺ If you need your jewelry sooner, please message us or leave us a note to ask for free rush service. We strive to fulfill your order as soon as possible.

----- Ship time-----
Ship time starts from the day your order is made and shipping label is printed. It is separate from processing time. Ship time differs by destination and shipping method. Please check the announcement on our storefront page for updated turnaround time.

We complete your order in a timely manner to make sure the turnaround time is within estimates when combining the ship time estimates provided to us by postal service, however, we are not responsible for any delay caused by postal service after we dropped off packages to them. Please make sure you understand this before placing orders. In the event of delayed shipping by postal office, we will send a search request for the tracked package and update you once we hear back with any search result.

We provide the following shipping method by destination
❤ Canada
► Standard shipping without tracking
Important! Standard shipping within Canada does not come with track number. It does not guarantee in time delivery and sometimes gets delayed. Please check out with express shipping if you need the order by a certain date.
► Express shipping with tracking

❤ US
► Free standard shipping with tracking
► Expedited shipping with tracking (1 or 2 days faster than standard shipping)
► Express shipping with tracking (fastest option)

❤ International
► Standard shipping with tracking
Currently, we do not offer express shipping outside of Canada and US.
It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

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Incorrect address on order

If you left an incorrect address on order, please contact us within 4 hours placing your order. Once order is processed at our end, it is difficult to pull out a specific order to make changes. We include a note in the order confirmation email to remind our customers to double check shipping address after order is placed.

We are not able to change address after packages are dropped off to postal office. What happens is if the package is not accepted by the person who lives in the wrong address, it will usually be returned to us. This returning process takes longer time, sometimes can be up to 1-2 months. Once we receive it, we will charge a shipping fee from you to deliver it to an updated address.

There may be an intercept service offered by postal office to redirect a package to a different address but postal office charges from $30 - $50 and we will collect the fee from you if you decide to go this route.

If you need them in rush and will not wait for the package with wrong address to return, we charge half of the product price plus full shipping to remake your order and ship asap. We do not refund the original order. Please contact us for this service.

► Communication
If customers do not leave enough or correct information to let us know how to personalize their orders, we send Email and/or Etsy conversation to discuss the details. Please check our Etsy conversation after your place your order.

► Warranty
We offer a 30-day warranty from the date packaged is delivered for repair or replace manufacturing faults free of charge. You will be paying the shipping fee to deliver the item to us for repair. If your jewelry is outside of the warranty, we charge a repair fee as well as standard shipping fee to deliver the item back to you. The repair fee is $10-30 Canadian dollars per piece depending on the extent of the work involved.

► Jewelry Care
Follow these tips to extend your jewelry’s longevity
♢ Do not wear it while showering, swimming, sleeping, or during any vigorous activity.
♢ Avoid perfume, lotion, sunscreen, and other chemicals getting on jewelry directly. After each use, gently wipe it clean with a soft cloth.
♢ Put on jewelry after putting clothes on and remove it before taking clothes off to avoid having it accidentally caught on your clothing.
♢ Store your clean and dry jewelry in airtight ziploc in a dark and dry place after each use or for long periods of non-use.

► Price Adjustments
Price adjustments will be honoured upon request if a sale starts within 48 hours of your last purchase being made.

► Our Mailing Address
GIGIMEY
PO Box 96004
Richmond, BC, Canada V7A1N0

We truly appreciate your support of our products. If any issues arise with your order, please email us at infoⓐGIGIMEY.com. For marketing, please email at marketingⓐGIGIMEY.com

► Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example) or if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as USPS, Canada Post, international mail providers USPS or Canada Post may pass your package on to for it to be delivered to your country and Stamps.com. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 10 years
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I download and print your orders from Etsy and save them in a excel or PDF file on my computer or Google Drive to process them.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, GIGIMEY is the data controller of your personal information. If you have any questions or concerns, you may contact me at: infoⓐGIGIMEY.com. Alternately, you may mail me at:
GIGIMEY PO BOX 96004 RICHMOND, BC V7A1N0 CANADA