We aim to ship our orders on the same or next working day, however they can take up to the lead time stated on the listing. This is due to our recent move to Sheffield.

All orders are sent to the shipping address provided and are input straight into our shipping system. Sincerely Louise can not be responsible for parcels being undelivered if an incorrect address is supplied.

Our orders are sent using the Royal Mail 48 tracked service. For service and should arrive within 48 hours after dispatch. This is a tracked service. Orders can be upgraded to a '1st Class Signed For' service and should arrive 24 hours after dispatch.

All International Orders
Orders are sent via a standard (non tracked) service which is not guaranteed. However, you can upgrade your order to a signed for service which is tracked and guaranteed to arrive.

Shipping to Europe should take 3 - 5 working days to arrive, but can take up to 20 days using the standard service.

Shipping to countries outside of Europe should take 5 - 7 working days to arrive, but can take up to 25 days using the standard service.

All orders are sent to the shipping address provided. Sincerely Louise can not accept responsibility for undelivered parcels if an incorrect address is supplied. Orders that are returned to us in 'Nixie' will need the postage re-paid for, or we can offer a refund minus the postage costs.

If your item hasn't arrived that makes us as upset as you and will do everything we can to get you knitting ASAP!

Firstly we'll ask for you to check your local delivery office to see if it has arrived and is being held. In most cases of undelivered items the orders are returned back to SL HQ marked 'not called for'.

If you item has been lost in the post then we'll send another one out to you. In accordance with Royal Mail's lost item policy Sincerely Louise can only send the replacement order 10 days after it's due delivery date for UK orders, 20 days after it's due delivery date for European orders and 25 days after it's due delivery date for Worldwide orders. We recommend choosing a signed for service so we can track your item.

Yes you can. You can add in the note section if your order is a gift and include a special message too. We'll include the order receipt but not any of the prices. We currently wrap each kit in tissue paper. We do not offer a gift wrap service.

We'd recommend one of our easy knit scarf knits, like the fox, panda or bear. These kits include tips for beginners throughout the pattern and only use the 'knit' stitch. Our unicorn scarf is also very easy, but does not include the beginner tips. If you can knit, purl and decrease we'd recommend one of our hat kits.

Our kits won't teach you how to knit but are designed to be fun and simple knits. We're currently working on our first set of Youtube videos so watch this space. We're always happy to point you in the right direction of our favourite learn to knit videos in the mean time.

We can offer our knitting kits as finished pieces, just drop us a message with what you're interested in and we'll see what we can do.

Please note that we do charge accordingly per piece and that they are not 'cheap' to buy. We'd always recommend buying a kit and seeing if you have any friends or relatives who can make it up for you.

Sincerely Louise does not allow for customers to sell finished pieces from any of our kits, digital patterns or book patterns. All our patterns are for personal use only and feature a copyright notice which states they cannot be used for any commercial purpose without permission from the copyright holder.

This is our policy because we've spent a long time establishing ourself as an independent brand. We feel when people sell our finished knits it undervalues the business and the hard work spent designing the patterns. We love it when our kits being gifted, be it to a crafter to make, or a finished piece to friends or family, but it breaks our heart seeing a finished piece being sold and our copyright ignored. We hope you understand.