Frequently asked questions about DreamJarInvitations
★ Monday through Friday ★
You may place your order anytime!
While we are off, we do check emails and messages and do often process orders on weekends. It is just not guaranteed.
However, please keep in mind that if you place your order Friday night, your order will be completed until the next working business day (Monday). If you cannot wait that long I do offer a RUSH FEE (link below) that you can purchase. I do complete rush orders on weekends and holidays.
2 Business Days. However, we really try to send you your files as soon as possible. But please check the "announcements" on the front page of the store for up-to-date turn-around times.
YOU CAN SEND THE FOLLOWING INFORMATION IN THE "NOTES to SELLER" SECTION AT CHECKOUT:
Please, type it exactly as you would like it to appear. To ensure accuracy, I copy and paste the info that is sent.
The faster you send it, the faster I can start working on your order.
•Orders placed with no information: If you order and do not leave the needed information to complete your order, I will contact you twice to try and get the information. The 48 hour turn around commitment starts as soon as I have your info. After 72 hours of no response your order will be cancelled.
No refunds will be given after your invitation has been sent to you or if have already downloaded your files (in case it's an Instant Download listing).
You may cancel your order if:
-It's not an "Instant Download" listing.
-It's within the first 3 hours since you placed your order.
Not at the moment. No physical items will be shipped.
Files will be emailed to the email address provided on Etsy. Please be sure that this is correct and updated.
We will send you your high-resolution JPG file once it’s done. This can be considered you proof AND final file because you can use it if you like it and all the information on it is correct. If it’s not, then we'll fix the information until it's right.
Sure you can! You don't have to have a PayPal account to be able to use their service. All you need is your credit card. Follow this link or copy/paste on your browser:
If you request a size change after the first file has been sent, there will be an additional fee of $3.00
You must provide the exact dimensions you need.
This applies ONLY to invitations. I don't modify party packages.
We can definitely discuss it and if it's something I can do, I'd more than happy to accommodate your order. Please don't place your order until we reach an agreement.
$5 fee for Design Change will be applied.