Estimated time:
• Europe: 4 to 15 business days
• USA & Canada: 10 to 15 business days
• Oceania: 2 to 4 weeks
• Other Countries: 2 to 8 weeks

⇢ ❌ PLEASE NOTE ⇠
Delays may happen due to customs clearance, holiday season, pandemic safety measures/restrictions, war in Europe, and less international flights.

I'm not responsible for items being delayed in transit. The shipping date provided by Etsy it's just an estimated date of arrival and it may be subject to delays.

Orders are shipped 3 times a week (unless there's a business day holiday), however, once an item is dropped off at the post office the speed of arrival is out of our control.

All items are shipped the same day the shipping label is printed/created.

All orders are shipped via CTT - Correios de Portugal (national postal company) within 1 - 2 business days on the nearest Monday, Wednesday, or Friday at lunchtime (Western European Time) after payment is cleared.

I ship in Priority Mail which includes Track & Trace for most countries but destination country postal services may not be obligated to scan and update tracking information.

Other shipping methods upon request (Signed Delivery, International Package, EMS, etc.).

❌ FOR ITEMS THAT ARRIVED DAMAGED:
Please contact me as soon as the items arrive if they are damaged in transit. You will be asked to provide photos of the PACKAGE and ITEMS. Please retain all proof of damage as this will need to be shown for postal claim purposes.

Priority Mail shipping includes Track & Trace service for most countries but destination country postal services may not be obligated to scan and update tracking information.

Contact us if you wish to upgrade the shipping or if you need express delivery.

I'm not responsible for items being delayed in transit.

The shipping date provided by Etsy is an estimated date of arrival delay that may happen due to customs clearance, holiday season, or pandemic safety measures/restrictions being implemented.

Once an item is dropped off at the post office the speed of arrival is out of my control.

All items are shipped the same day or the next business day after the shipping label is printed/created.

Yes, please contact me for more information.

By European law, you need to contact me before you return the order or items in your order within 14 after your order is delivered to you. Forced returns are not eligible for refunds.

Please take attention that you're responsible for the cost of return shipping. Items returned need to be in perfect condition and unused and shipped with tracking. You always need to return the items to us.

Be aware that returns from outside the EU may be subject to customs therefore a reduction in your refund if import charges are applied.

A refund is made after i receive the product(s) only.

If your package is stolen you will need to FILE a MISSING MAIL REPORT and a POLICE REPORT. Proof of BOTH reports must be provided to me to qualify for the refund.

For Etsy's Privacy Policy please visit: https://www.etsy.com/legal/privacy

I only collect the information you provide to fulfill your specific request that would be shipping your order and inform you about your order status.

A print copy of your purchase is stored for tax purpose and in case i need to contact postal services to fill a claim for non-delivery packages. These records are kept secure in our office.

You can subscribe/opt-in to my mailing list and you can unsubscribe at any time through the opt-out link included in the email. We use Mailerlite and Aweber to manage our mailing list.

Tracking information may be shared or monitored by Google Analytics and/or other business apps.

Please contact me to let me know about the issue and to check the shipping address provided when placing your order.

Please follow also these steps:

- check with the post office;
(all my packages include tracking, contact me if you can't find your package tracking number)

- check with family members, neighbors, conciérge, and work colleagues (if shipped to your workplace);

- check your front porch and/or garden;

If your package it's still missing and in order to qualify for a refund, you will need to FILE a MISSING MAIL REPORT with the shipping provider, as well as a POLICE REPORT.

Proof of BOTH reports must be provided to me to qualify for the refund.

I will also be filling in a Missing Mail Report with my shipping provider.

If you wish to return a product please contact us WITHIN 14 after your order is delivered. You will need to return the order or the items that you wish to return to have a refund but you need to contact us before you return the items.

Items need to be in perfect condition and unused and shipped with tracking. Please take attention that you're responsible for the cost of return shipping.

Sending an order back that requires that you fill in a customs form, you must check the appropriate box: "Returned Goods" as the reason for shipping. Be aware that returns from outside the EU may be subject to customs therefore a reduction in your refund if import charges are applied at the border.

A refund is made after I receive the product(s) only.

I usually respond to all messages within 24 hours.
• Etsy convo/message: www.kinderklipz.etsy.com
• email: dalia [!at] kinderklipz.com

I'm a business registered in Germany for LUCID/EPR Packing Act-Verpackg/Zentrale Stelle Verpackungsregister/Central Agency Packaging (ZSVR).