All shoes, including unisex styles, are listed in USA Women's Sizing. Do not confuse sizing for US Mens, EU, UK or AU.(The only current exception is the "Grooms" shoes)
If you are ordering a pair of name brand shoes and are not sure of how that brand fits we recommend that you try on a pair prior to purchasing.
If you are uncertain of what Model of a specific name brand we use, it should be in the title of the listing or you can ask us and we can confirm for you! If you have any additional questions on which size to order, please let us know.
A question asked in the 'note to seller' box may not be answered.

All our shoes are handmade to order and our photos are stock. Variances may occur in color, shoe style, materials used and assembly technique. As a handmade item, none are uniform, each pair is unique. Please ask questions about appearance prior to purchase.

Other variations in color may occur depending on the screen settings of your device or computer or the metallic nature of the color in question. A warmer or cooler white setting on your screen can change the hue of the color in a photo resulting in an inaccurate representation of color. For example, golds can appear more pink or brown and purples can appear more red or blue. For the most accurate color matching, please order a sample pack.

We can only rush an order with the purchase of a rush fee. Rush fees are calculated based on how soon you need the shoes. The faster the rush, the higher the price. A note in the 'message to seller' box is not a rush fee and will not be honored. Please ask all questions about rush delivery prior to purchase.

Every pair of shoes ordered from us is hand made to order. This means we do not have the shoes sitting on a shelf and ready to send out to you the day that they are ordered. After 48 hours (24 hours on custom requests) from purchase we order stock based on type, color and size requested. It can then take 2 weeks+ for the shoes to come to us for sparkle.

The shoes are put in an order based on the different factors; when we received the order, any special date needed by, if a rush was purchased, any embellishments, etc.

All times are approximate, especially during busy times. We request a note be added to your order of stating when you are needing them. Rush fees are required if you want your order sooner than 24-40 calendar days.

Exact design replication of models, active or discontinued, from any major shoe company is not possible. We do not make any raw materials used in our process including shoes, sequins, glitter, rhinestones, etc. We are limited in colors, shade and technique by whats already available. We can simulate designs but not outright replicate.

Shoes are shipped in Priority Mail bubblewrap packaging so we can extend free shipping to you, our customers. With a box, your shoes would have taken up over 50% more space on the delivery truck, a greater negative impact on the environment and double the postage cost which we would then have to charge to you. In some cases we will ship in a postal box but will not include any tissue/gift wrapping paper as it cannot be recycled.

If you are wanting your shoes sent to you with a shoebox included you will need to inform us in advance as there is an additional shipping charge that will need to be applied.

Thank you for allowing us to help the environment, one pair at a time and our gift to you is free postage on all USA domestic orders.

Sequin & Lace shoes are made with a mesh overlay which is then liquid stitched to the shoe. The glue is strong and cannot be easily removed when tugged on. Nicks and scratches may occur with regular wear.

Glitter shoes are double layered and finished with a starch based clear coat that is water resistant. Some shedding will occur. Glitter is impossible to keep 100% secure. Glitter shoes have a rougher texture due to the nature of glitter itself.

Rhinestone toes are made with loose rhinestones carefully secured into place using strong adhesives. As a shoe can flex, a rhinestone cannot. Shedding may occur with extended wear especially around crease points.

Import duties, taxes and charges are NOT included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. Princess Pumps LLC is not responsible for any delays in customs. Please allow 3-4 weeks for delivery

We cannot change your address after your order is placed. In order to be covered under the Etsy Seller Protection Policy, we must ship to the address provided by you during checkout. Please make sure this address is accurate, correct and complete at the time of checkout.

A rush fee pays for several things.
1: It pays for reduced assembly time.
2: It pays for any increased costs for the shoes that we have to pay to get it from a different supplier than our normal ones and potentially increased shipping costs.
3: Depending on when you are needing them and when we are able to complete them it can pay for the added cost for express postage needed to upgrade your shipping to the fastest possible.
Normally taking 14-20 business days to build, a rush fee can reduce this time to as little as a delivery in 6 days, depending on which option you purchase.