Please read each listing for shipping details - our most fragile items are shipped via USPS Priority Mail which includes insurance.

Please ensure that your DELIVERY address is correct when placing your order. Requesting an address change afterwards will cause your order to be cancelled so you can correct your details.

Our larger cutting boards, stones and heavier items are shipped via USPS Flat Rate boxes as this is the most economical method. Many other items have the option of 1st Class or Priority delivery for you to select upon checkout. If you're in a hurry but forgot to upgrade your shipping, we have shipping upgrades available as a separate purchase in our store.

** FREE SHIPPING IS TO A SINGLE U.S. ADDRESS ONLY **
We will not split orders into separate packages to separate addresses. The free shipping offer is to a single US address only. Standard shipping only; upgrades to next class of shipping (ie. USPS 1st Class upgrade to USPS Priority) are available for purchase only and are not included in the Ship Free offer.

For all items which ship via USPS (except decals - see below) we will send you a tracking number with your shipping notification. Once the package in the hands of the USPS it is out of our control and we are not responsible for delivery times. Please check your tracking number with the online USPS system for status of items. (please check the USPS website for the most accurate tracking information - sometimes the Etsy tracking tool does not have full details listed.) Please note we do not issue refunds for non-delivery/missing items if USPS tracking & insurance was not purchased. We reserve the right to offer replacements.
If there is an issue with delivery, contact the USPS. We cannot do anything about a package not being delivered, only the Post Office can!

All decals ship free to US addresses. Decals are shipped via USPS First Class but do not include tracking. You may purchase a shipping upgrade for tracking if desired.

We use the Etsy shipping tool, which means the postage label is printed with your name and address as you have it listed with Etsy. We are not responsible for errors in your profile details with Etsy. Please be sure that the ship-to address is correct when you place your order or we will cancel your order so you can correct your Etsy account.

We are happy to ship most items internationally. If your country is not listed as an option for shipping, please email us and we will let you know if it is available for shipping to your location.

FAQ:
Q: How do I add my details for personalization?
A: List your text/dates/recipe name in the Personalization field when you check out.

Q: How do I get a copy of my recipe to you?
A: All details are in the listing, but you can email your image to info@ladymaggie.com Please review the listing for the image requirements.

Q: Can I see what the recipe will look like on the board?
A: Yes! We always send you an artwork proof for approval before engraving.

Q: Is the recipe on the cutting board permanent?
A: Yes! We engrave the recipe - this is not printing and will never wash off.

Q: Do you combine shipping?
A: Yes! Etsy's shipping calculator will calculate a total, but if when we package the items the shipping is less than that, we will refund the difference.

Q: When will my item ship?
A: There is an estimated processing time listed for all items. Stock items are listed as 3-5 days but are currently shipping within 1-3 days. Custom items like cutting boards and checkers are created when ordered, so take longer - about a week. Memorial stones may take between 1-2 weeks due to the multi-step process.

Q: This is a gift - can I send a message with it?
A: Yes! Select the "Gift Item" option - no receipt will be included in the package but any message you type will be. If you do not include a message it will simply read "A Gift For You!" to the recipient.

Q: Do you offer discounts for large orders?
A: Yes! We often work with realtors, corporate event planners, brides and wedding planners to fulfill large custom orders. We can often create a custom one-of-a-kind item for the special day. Please email us at info@ladymaggie.com or contact us through Etsy conversation to enquire.

Q: Do you offer wholesale discounts?
A: Yes! We work with retail shops, online shops, subscription box companies and wedding planners throughout the US. We do require your resale tax ID to verify your reseller status before offering Wholesale terms. Please contact us to find out more.