Because each item is handcrafted carefully with your personalized text/numbers. There might be slight variation on made-to-order items. It's not machine made and character may not be straight, even or perfect.

All item(s) can only hand stamping on one side, not the back of the item, unless it's stated on the item description. Please SPELL out every single word you want on your order(s). If your text/numbers are not on your etsy order. It will not be on your item(s). Any missing message/characters are not on your order. It's not seller's fault.

Please make sure personalized text is final and correct when you placed the order. To avoid mistake, please do not change your order with too many emails after purchase(s). Thanks!

Shipping Address: Please be sure to provide correct shipping address during checkout. I cannot be held responsible for items shipped to the wrong address given on your order.

Processing time is between 4 to 5 days + time for USPS delivery. If you need your item within one week. Please pay for "rush shipping" during checkout.

USA Shipping:
$4.95 First Class shipping can take 10-12 business days;
$7.75 Priority mail takes 7-10 business days;
$25 express mail - 1 to 2 days.
RUSH processing with Priority Mail $20.50
RUSH processing with Express Mail $44.95

Bellow is estimated International shipping including Europe, Australia, country other than the USA:

$11.50 Canada - First Class International shipping, 6-8 weeks,
$15.06 Other countries outside of USA: First Class International shipping, 6-8 weeks;
$34.25 Priority mail International takes 2-3 weeks,
$62.35 express mail International - 2 weeks.
Please allow time for customs inspection and postal services for both countries.

Attention UK customers including Europe, Australia, countries other than the USA. Buyers are responsible for all or any applicable customs fees, duties, taxes, levies on your packages. The price and postage you paid are not part of your tax

We do not guarantee delivery. All we can do is make and ship your item ASAP.

* 100% of our items are "Custom Order", personalized with your information on it. It's not resellable. We do not accept return, exchange or REFUND on "custom order" items, including change your mind when you get the item(s) or incorrect personalized text information or incorrect address given on your order. Please understand this refund policy before you place the order(s).

* Under current EU regulation, custom-made products is not refundable and not returnable.

If you received the perfect condition chain or item and you broke it. It's not seller's fault and will not be replace.

PLEASE NOTE: Our personalized custom item(s) are hand stamped using special tools. Thus, each piece will be unique and thus you should expect variations from the photos and final product. My creation reflects the process of its making, therefore, each piece may contain file marks, scratches, dents, bumps, bruises, slightly uneven character or number. No two pieces will be alike.

Each character and number are hands stamped by hands carefully. It's not machine made. "Text and designs may not be absolutely perfect, even, and straight." This gives you the unique detail to your item(s) and should not be considered a defect, imperfection or damage in craftsmanship.