1. When will you send my item? (See other questions for Arrival/Delivery info)

○ Normal orders: Dispatched by the next business day, often in the collection box within hours. ○ Larger orders: May take an extra day or two due to volume. ○ Orders during busy seasons like Christmas: May take an extra day or two due to more orders than usual to work through. ○ Brand new requests: Detailed new designs need more time (I’ll provide an estimate). Please note: Dispatch time is not delivery time. While I am quick, Royal Mail may face delays due to strikes, pandemics, busy times, or festive seasons. ✉️ I send all items Tracked. The postage price exactly covers this service (now 5p under) + Royal Mail's new 30p per item collection charge (I rely on postie collecting from me due to disability).🎄✨ See FAQ 2 for delivery info.

2. How long will it take for my order to arrive? (Estimates based on experience)

I use Royal Mail, which is usually reliable. However, arrival times can vary and are out of my control. I dispatch orders quickly and efficiently. Please note, these estimates can, and normally will, be extended due to busy seasons (Christmas, Valentines etc), postal strikes, or pandemics. Realistic delivery estimates from experience: ○ UK: 1-8 working days (Note: "Tracked 48" & "Tracked 24" are unfortunately not accurate names. just "aims" by Royal Mail.) ○ Europe: 3 days - 5 weeks ○ USA: Due to postal changes, I’m unable to ship to the USA right now, so sorry! ○ Other Worldwide: 5 days - 10 weeks (tracked)

3. What if there is a problem with my item?

I take great care in preparing your orders, so mistakes are honestly rare. However, if you do encounter any issues, please reach out to me with a friendly message and I’ll promptly make amends. Before leaving a review, kindly contact me first so we can resolve any concerns. Your satisfaction is important to me. Note: I photograph every order to ensure accuracy and prompt dispatch. So I have a record of what was sent, when, and how. Kindness is reciprocated - polite customers can expect the same courtesy. For queries about arrival times, please refer to your item listing and these FAQs before messaging. Thank you!

4. I’m upset because my item hasn’t arrived yet. Can I express my frustration to you?

While it’s understandable to feel frustrated, please remember to communicate kindly. Unkindness will not be tolerated. I’ve done my part efficiently and have proof. Detailed arrival-time information is provided in several places, including the item details. Please understand that I can’t control postal services. Your item will likely arrive soon, but if it’s truly lost, rest assured that I’ll rectify the situation. Your patience and politeness are greatly appreciated.

5. Personalised and Custom orders

You can personalise most items with any text, as long as it fits. Here’s how: ○ Fastest method: Select ‘personalised’ from the menu and enter your text in the provided field or note to seller at checkout. Please specify if it’s for the outside or inside and any other instructions. (If no clear instructions are given as to page or position I will make an educated guess to avoid delays.) Note: If you choose ‘personalised’, please provide your text promptly to avoid delays. If you're not specific in your instructions I'll use my best judgement. I also occasionally accept requests for new designs, drawings, and custom orders from scratch (not at the moment, though).

○ Do your cards come with envelopes? Yes, all cards include an envelope. ○ Are your items recycled/recyclable? Absolutely, us elves prioritise sustainability! ♻️ ○ Instant Items? Digital downloads are instantly available post-purchase for printing on (usually A4) paper or card. ○ Why did I get a private message saying thank you with a voucher attached? Sorry, I didn't send it, those are automatically sent by Etsy. D'oh! ○ Why did I get an email requesting a review? Those are also auto-sent by Etsy. Soz, wish they didn't do that. ○ I have a question not answered here: Feel free to send a friendly message if you can’t find the info you need. For queries about arrival times, please refer to your item’s listing, and these FAQs, first.

7. ⇢ Before You Order ⇠

Please ensure you’ve read and understood the arrival times, and the information in the listing description/photos and these FAQs, before placing your order. Thank you. Note: It’s not feasible for me to individually confirm if every customer has read the details and planned accordingly... ⇢ ... therefore the responsibility for understanding the details, and planning appropriately before ordering, lies with the customer. ⇠ †By purchasing from my shop, you acknowledge that any delays in arrival due to the mail system are beyond Handsome Elf's control.

8. Can I message you for something other than an order or personalisation request?

While I’m friendly, I prefer to keep conversations focused on orders or potential orders. I strive to provide excellent service and dispatch items quickly and accurately. If you have any concerns, please read the item details, FAQs, and reviews before reaching out. Your understanding and politeness are greatly appreciated. Note: Being a shy kind of elf I really appreciate minimal and efficient communication. Let’s keep our interactions pleasant and productive. Thank you!

9. Would you like a review? / Review Information

While I don’t request reviews, I really appreciate the thoughtful ones. 💌 Please note, review-prompting emails are auto-sent by Etsy, not me. Postal System Speed: Please don’t score me down for this as it’s beyond my control and clearly explained before orders are placed. Item Details: Negative comments about clearly explained/shown details in the item description & pics are discouraged. If there’s an issue, kindly contact me before leaving a review. I’ll swiftly make amends! Thank you for your understanding and cooperation.

10. Care instructions + Notes

○ Laminated Items: (Laminated not currently available but when they are): These are splashproof and wipe-able. If your item is not laminated, please keep it dry! ○ Card Care: If your card needs a stiffen-up after writing, gently run your fingers down the spine, avoiding the ink. --- ○ Note: These are handmade home made items, and crafted by someone with a balance condition, so they won't always be 100% perfect and sometimes may have a little "rustic charm" ;) But for the most part they're pretty decent. ○ Note: My cards are now designed with a side-fold orientation. If you prefer a top-fold orientation, please specify this in your checkout notes.

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UPDATED! Handmade Shrek Birthday Card - Shrek, Donkey, Fiona, Puss in Boots - Happy Birthday

Name: UPDATED! Handmade Shrek Birthday Card - Shrek, Donkey, Fiona, Puss in Boots - Happy Birthday
Brand: HandsomeElf
SKU: 291306565
Price: 911 JPY
Availability: InStock
Rating: 5.0 (6 reviews)

HandsomeElf

Type

オプションを選択してください

パーソナライズ

パーソナライズを選択した場合は、ここでパーソナライズ内容をお知らせください。ありがとうございます! :)

If you've chosen Personalised, please let me know the personalisation here, thank you! :)

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✉️ I send all items Tracked. The postage price exactly covers this service + Royal Mail's new collection charge (I rely on postie collecting from me due to disability).🎄✨ Due to postal changes, I’m unable to ship to the USA right now - so sorry!

🔽 See Below for Details! More info in FAQs on listings & shop page 🔽

... and in the morning... I'm making waffles!

UPDATE: I have slightly updated this card to make it a bit tidier!
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Details:
Size: 14.5 x 14.5 cm.
Lovely textured card.
Comes with envelope.

Design:

Outside: Shrek and the gang. "HAPPY BIRTHDAY" in a Shrek-eared font.

Inside: Message reads "We can stay up late, swapping manly stories, and in the morning... I'm making waffles!" (A Donkey quote.)
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Other cards (Star Wars, Red Dwarf, Doctor Who, Jurassic Park etc) available, and more to be added soon. Some of them are personaliseable! I also take requests.

Happy buying :)

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Made up and posted in next post after order received.
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INSTRUCTIONS: Please keep your card dry :)

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Many characters in my artwork are my own creations. Some are known characters used under fair use as parodies, not official merchandise. All rights belong to their respective owners.
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†By purchasing from my shop, you acknowledge that any delays in arrival due to the mail system are beyond Handsome Elf's control.

✉️ Note: My cards are now designed with a side-fold orientation. If you prefer a top-fold orientation, please specify this in your checkout notes. ✉️