Please pay close attention to the sizes listed for each item. Because many of our items have very small details, we take very close up pictures. If you ever have any questions on size, please contact us before making your purchase.

We try our very best to make sure our pictures represent the color of each item. Some pictures are taken outdoors in natural sunlight and others may be taken indoors in a light box.
Please understand that not all computer monitors reflect colors the same. If it is extremely important that the color of the item you are purchasing is exactly right, please convo us before making your purchase.

Every order is shipped via the United States Postal Service. When your order is packed and weighed a label is then generated. You are emailed a tracking number with which you are able to track the progress of your package. If your package says Delivered but you did not receive it, please contact your local post office asap! Sometimes a package is scanned incorrectly and will most likely show up the following day.

Esoteric Aroma is not responsible for a package once it shows "delivered".

If, when you track your package there is a delay or an issue on the part of the postal service, please contact your local post office or mail carrier. This is normally the quickest way of resolving any issue.

We do not offer wholesale pricing at this time

When you place a $35 (USD) or more order with us, we pay the freight (US only). It is up to our discretion on how we ship it. Depending on the weight, we may ship it First Class mail, regardless if you requested Priority.