We work hard at MRC to make sure we ship custom orders as quickly as possible. A majority of our items are shipped within 2-3 business days, but some items can take 8-10 days to complete. This depends on the complexity of the product, current order volume, and the processes required to make the item.

Orders placed in December may experience longer processing times than other times throughout the year. We will be taking a few days off around the holidays to spend with family and friends. Order times may be as much as 3 weeks from date of the order. Thank you for your understanding and patience during this busy time of year for all of us!

Yes! We are able to provide a proof of your design. We do ask that you first place the order and request a proof when leaving the instructions for the item. You may make two changes to your complimentary proof. Additional changes will incur a small fee to cover the time required on your project.

Don't feel too bad. This happens WAY more than you might think. It is easy to rush through the order process and give inaccurate information. Unfortunately, we are unable to "fix" items that are engraved or printed with incorrect information. In these cases, we are able to offer you 50% off of a replacement item if you would like to correct the mistake. Please contact us to receive an active coupon code to receive the discount.

Believe it or not, we hear this question 4-5 times per day. Depending on the service that was used to ship your package, we MAY be able to re-route the package for you. There will be a fee charged to you in order to do this (fee is charged by the carrier, not MRC). If your package is delivered to the address, we can attempt to contact the person at that address and have it forwarded. Sometimes the package is returned to us and we can then work out arrangements with you to have the package sent back out to the correct address. You will be responsible for return shipping to MRC and for the postage to send the item back out to you.