Pendientes de oro delicados / Pendientes hippies de oro / Pendientes de hoja boho / Pendientes boho pequeños / Lindo regalo boho para amigos / Pendientes botánicos

Return & Exchange Policy
Thank you for choosing Pebbles! I want you to be fully satisfied with your purchase. If you’re not completely happy with your order, I accept returns and exchanges, but please review the policies based on where you're located. These terms are designed to keep the return process as fair and cost-effective as possible for both you and me.
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General Terms for All Countries
• To return or exchange an item, please contact me within 14 days of receiving your order. The 14-day period begins the day after you receive your order.
o If you do not contact me within this 14-day period, you will no longer be eligible for a return, exchange or refund, and the return request will be rejected.
o Once I receive your return request within the 14-day period, I will provide you with the return address and instructions on how to proceed.
• Return/exchange Period: You may return items within 30 days of receiving your order.
• Condition of Items: Items must be unworn, unused, and in original condition (with tags and packaging intact).
• Refund Process: Refunds will be issued to the original payment method. Refunds may take up to 12 business days to appear in your account.
• Return Shipping Costs: The buyer is responsible for the return shipping costs, unless the item is defective or incorrect.
• Processing Fee: If applicable, a processing fee may be deducted from your refund.
• Tracking: I recommend using a tracked shipping service to return items, as I am not responsible for any lost returns.
• In case of an exchange. The buyer is responsible for the return shipping costs as well as the new shipping fee for the exchanged item. This applies unless the item is defective or there was an error on our part.
o Once I receive the returned item, I will ship the replacement item to you, and the new shipping fee will be billed to you separately.
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EU Customers
As required by EU Consumer Protection Law, customers within the EU have specific rights under the Right of Withdrawal law. Here’s how returns and exchanges work for EU buyers:
Right of Withdrawal (EU)
• Items can be returned up to 30 days after receiving your order.
• To return an item, contact me within 14 days of receiving your order.
• If the item is returned within the cooling-off period (14 days), I will refund the full product price and the original shipping fee you paid for standard delivery.
o Exceptions:
 If you opted for express or insured shipping, only the standard shipping fee will be refunded, not the extra amount paid for express or insured shipping.
 Shipping Fee for Partial Returns: If you decide to return part of your multi-item order, and you keep at least one item, the original shipping fee will not be refunded. Shipping costs are only refunded if the entire order is returned.
• If you wish to return an item after the 14-day legal withdrawal period but within 30 days of delivery the original shipping costs will not be refunded and a processing fee of €7 will be deducted from the refund. This fee covers handling, packaging materials, and administrative costs.
How to Exercise the Right of Withdrawal
• To return your item, please notify me within 14 days of receiving the order using the Right of Withdrawal form below or simply send me a message stating your intent to cancel the contract and return the item(s).
Return Shipping Costs (EU)
• Customer Responsibility: You are responsible for the return shipping cost, unless the item is defective or I made an error with your order.
• Refund Process: Refunds will be processed once I receive the returned item. Refunds will be issued minus the cost of return shipping (if applicable).
Right of Withdrawal Form:
(You can use this form or message me on Etsy to notify me of your return.)
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Right of Withdrawal Form
To:
[Your Shop Name]
[Your Shop Address]
[Your Shop Email]
I/We (*) hereby notify you of my/our withdrawal from my/our (*) contract of sale for the following goods:
o Ordered on: [insert order date]
o Received on: [insert delivery date]
o Name of the consumer(s): [insert buyer’s name]
o Address of the consumer(s): [insert buyer’s address]
o Signature of consumer(s) (if this form is submitted on paper):
o Date: [insert date]
(*) Delete as appropriate.

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USA Customers
For customers located in the USA, here's how returns work:
Return Period (USA)
• You may return the item(s) within 30 days of receiving the order.
• Contact me within 14 days of receiving the order to inform me about the return.
• You are responsible for the return shipping costs, unless the item is defective.
• Processing Fee: A €7 processing fee will be deducted from your refund to cover handling and restocking costs. The €7 fee is non-refundable.
Shipping Costs (USA)
• If you received free shipping on your USA order, The price I paid for shipping the item to you will be deducted from your refund to cover the outbound shipping costs (e.g. €35-€50)
Shipping Cost Deduction (USA)
• If you return one or several items from a multi-item USA order, the shipping cost will be calculated proportionally. For example, if you received free shipping and bought two items, the outbound shipping cost per item is €19. Therefore, €19 per returned item will be deducted from your refund.
o However, the total maximum shipping deduction will never exceed the actual total outbound shipping cost (typically €35-40).
• If you return a one-item order, the price I paid for shipping the item to you will be deducted from your refund to cover the outbound shipping costs (typically between €35-€50).
o Please note that this shipping cost deduction is likely higher than the shipping fee you paid during checkout, as the actual cost to ship the item may be higher than the flat rate paid by you at checkout.
Import Tax for Returns (USA):
• When returning an item from the USA, you are responsible for any import tax or customs duties that may be applied by the customs authorities when the item is returned to me.
• Please pay the import tax in advance. If you do not pay the import tax in advance, the return package will be refused and sent back to you, and no refund will be issued.
• Import tax is non-refundable and cannot be reimbursed under our return policy.
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Non-EU International Customers (Including Canada, Australia, etc.)
For customers located outside the EU or USA, here's the return process:
Return Period (Non-EU)
• You may return your item(s) within 30 days of receiving the order.
• Contact me within 14 days of receiving the order to inform me about the return.
• You are responsible for the shipping costs.
• I recommend using a tracked shipping option. Items lost during shipment can not be refunded
Return Shipping Costs (Non-EU)
• Customer Responsibility: You are responsible for return shipping costs.
• For customers returning items from outside Europe (Non-EU), you may also be liable for any import taxes or duties, which are non-refundable. Please pay import tax and duties when shipping the parcel.
o If you do not pay these duties, I cannot accept the return, and the package will be refused and automatically returned to you.
Shipping Cost Deduction (Non-EU)
• If you received free shipping on your order, the actual outbound shipping cost I paid to ship the item to you (typically €35-€50) will be deducted from your refund.
• If you return an order, the full outbound shipping cost (typically €35-€50) will be deducted from your refund. This amount reflects the actual cost I incurred to ship the item to you, which is often higher than the shipping fee you paid during checkout.
Processing Fee (Non-EU)
• €7 processing fee will be deducted from your refund to cover handling, restocking, and packaging. This fee is non-refundable.
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Important Notes for All Countries
• Damaged or Faulty Items: If the item you receive is damaged or faulty, I will issue a full refund, including return shipping costs.
• Non-Returnable Items: Items that are customized, personalized, or opened (e.g., jewelry, hygiene products) cannot be returned unless they are defective.
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Contact me
If you have any questions or need assistance with your return, please feel free to contact me on etsy or at joliengeerdens@hotmail.com