Pendientes Huggie de oro vermeil con circonitas y diamantes – Aros minimalistas de plata de ley "HUGI"

Welcome to O’Milo! These Terms & Conditions govern your use of our store and your purchase of our products. By placing an order, you agree to these terms.

O’Milo is a brand of Apartefacts GmbH, registered in Germany:

Address: Genslerstr. 13, 13055 Berlin, Germany

Email: hello@o-milo.com

Managing Director: Roman Kraft

VAT ID: DE356148682

Commercial Register: District Court of Charlottenburg (Berlin), HRB 245642

These terms apply to all purchases made on our Etsy Store. By using the site, you confirm that you are at least 18 years old or have parental consent to make a purchase.

Ordering and Payment
When you place an order, you will receive a confirmation email. At this point, a binding contract is formed. Orders are subject to availability, and we reserve the right to cancel or refuse any order if there are issues such as stock limitations or incorrect pricing. Payment is required at the time of purchase, and we accept PayPal, Klarna, Etsy Payments, and major credit cards. Prices are listed in EUR and include VAT unless stated otherwise.

Shipping and Delivery
We strive to ship all orders promptly. Delivery times vary depending on location and are provided as estimates only. Full shipping details, including fees and unclaimed package policies, are outlined in our Shipping Policy. O’Milo is not liable for delays caused by customs processing, couriers, or incorrect shipping details provided by the customer. The risk of loss or damage transfers to the customer once the package has been delivered.

Right of Withdrawal
As per EU law, you have the right to cancel your order within 14 days of receiving your items. To exercise this right, please email us at hello@o-milo.com or use the provided Withdrawal Form. Refunds will be processed within 14 days of receiving the returned item, provided the product is in its original condition.

Returns and Warranty
For returns and exchanges, see our Returns & Refunds Policy below. All products are covered by a two-year warranty for manufacturing defects, as required by EU consumer protection laws. Defects caused by improper use, third-party repairs, or general wear and tear are not covered. For more information, refer to our Warranty Policy below.

Custom and Personalized Orders
Custom or personalized items are non-refundable unless defective. We are not responsible for inaccuracies in custom orders due to incorrect information provided by the customer. Please ensure all details are accurate before placing your order.

Your Responsibilities
Customers must ensure their provided information is complete and accurate. Fees arising from incorrect details or unclaimed packages are outlined in our Shipping Policy. By placing an order, you agree to provide a safe and secure location for delivery.

Liability
We comply with German and EU consumer laws for product defects. O’Milo is not responsible for damages caused by improper use, third-party handling, or courier delays. Liability is limited to the purchase price of the item.

Intellectual Property
All content, including designs, images, and text, is owned by O’Milo and protected by copyright law. Unauthorized use or reproduction is prohibited.

Governing Law
These terms are governed by German law. EU customers are additionally protected under local consumer rights regulations. Disputes will be resolved in German courts unless mandatory laws in your country of residence apply.

Changes to Terms
We may update these Terms & Conditions periodically. Changes will be published on our website, and your continued use of the site constitutes acceptance of the updated terms. If significant changes are made, we will notify you via email or a prominent notice on our website.

Contact Us
If you have any questions about these Terms & Conditions, please contact us at hello@o-milo.com.


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Warranty Policy
We make every piece of jewelry with care and check it thoroughly before shipping. But if something’s not right, we’ll sort it out quickly and easily.

Warranty Coverage
Your O’Milo jewelry is covered by a 2-year warranty from the date of purchase. This covers manufacturing defects, not normal wear and tear.

What’s Covered?
Loose pearls or stones
Broken chains on necklaces and bracelets
Defective clasps or closures
Broken earrings (if caused by a manufacturing defect)

What’s Not Covered?
Everyday wear and tear (scratches, tarnishing, oxidation)
Damage caused by misuse, accidents, or improper care
Repairs or alterations by a third party
Loss or theft

How to Make a Warranty Claim
Email us at hello@o-milo.com or contact via Etsy message with your order number, photos of the issue, and a short description of what happened.
Pack your item securely—we’ll guide you through the return process.
Once our chief artisan inspected it, we’ll arrange a repair or replacement as quickly as possible.

Important Notes
Photos: Blurry photos or claims without photos or videos won't be accepted. Please ensure your photos are sharp and show the issue clearly.
Incomplete Returns: Items must be returned in full, including any broken parts, for inspection. Claims for incomplete returns cannot be processed.

Quality Check
Every piece of O’Milo jewelry goes through a 3-step quality control process—after production, during polishing, and before packaging. We carefully check each item to ensure it’s free from defects before shipping.

Crafted from sterling silver and gold, our jewelry is delicate by nature. Handle it gently—avoid bending or adding pressure when taking it out of the box or putting it on. Keep it away from water, perfumes, and harsh chemicals. When not worn, store it in a soft pouch or jewelry box to keep it safe.

Clasp Adjustments and Repairs
Clasps or components may shift slightly due to wear, storage, or everyday handling. If a clasp feels loose, it can often be fixed with a simple adjustment—gently bend it back into place until it snaps securely.

If adjustments don’t resolve the issue or you’re unsure about making them yourself, we’re here to help. You’re always welcome to send the piece back to us for inspection and adjustment. We’re happy to assist in keeping your jewelry in perfect condition.

Damage During Shipping
When your jewelry arrives, take a quick look to make sure everything’s perfect. If you notice damage from shipping, let us and the carrier know immediately—it helps us sort things out faster. Your package is insured, so please make sure to document the damage thoroughly with photos and videos—this helps us process your claim quickly.

Don’t worry, skipping this step won’t affect your warranty rights.

Got questions?
Email us at hello@o-milo.com or contact via Etsy message—we’re here to help.

Reviewed: January 07, 2024.