❌ Can I cancel my order?

Yes, you may cancel your order within 24 hours of purchase for a full refund. After 24 hours, your order enters production, and cancellations will be eligible for a 60% refund of the original order value.

🧷 Do you accept returns or exchanges?

We gladly accept returns or exchanges if your item arrives damaged, defective, or incorrect due to our error. - Contact us within 7 days of receiving your item - Return the item within 14 days of delivery - Items must be unused and in original condition ⚠️ We do not accept returns for custom-made items unless they arrive damaged or incorrect.

🧵 Can I make changes to my custom design?

Yes — but please note the following policy: - Once the initial design sketch is completed, switching to an entirely new image will require a redesign fee (up to $30). - If you request extensive edits (over 35% change from the approved design), a modification fee (up to $20) will apply.

📬 When do I need to confirm my custom order?

Custom orders require your confirmation within 48 hours. If we don’t hear back by then, we’ll proceed with production to ensure timely delivery. ⏳ What are your processing times? - Standard items: 3–5 business days - Custom orders: 7–10 business days after final confirmation Rush options may be available — feel free to reach out!

🌍 Do you ship internationally?

Yes, we ship worldwide! Please note: International buyers are responsible for any customs duties, taxes, or import fees incurred upon delivery.

🚚 Do you offer tracking?

Yes! All orders are shipped with tracking numbers, which will be provided upon dispatch. Shipping estimates are shown at checkout. ⚠️Note: We are not responsible for shipping delays caused by carriers, customs, or weather.

🚚 Do you offer tracking?

Yes! All orders are shipped with tracking numbers, which will be provided upon dispatch. Shipping estimates are shown at checkout. ⚠️Note: We are not responsible for shipping delays caused by carriers, customs, or weather.

📦 What if my package is lost or stolen?

We are not responsible for packages once they are marked as delivered. It is the buyer’s responsibility to provide a secure and accessible delivery address. That said, we’re always here to help — if your package goes missing, please contact us, and we’ll assist in tracking it down.

🛠️ What if I receive a damaged or incorrect item?

We're so sorry for the inconvenience — and we’ll make it right. Please contact us as soon as possible and we’ll happily offer a replacement or refund. 📝 Note: Damage from normal wear and tear is not eligible for refund. However, if you believe your item has deteriorated unusually or excessively, contact us — we’ll evaluate your case individually.

🛒 Do you offer wholesale or bulk pricing?

Yes, we do! We love working with boutiques, event planners, and gift buyers. Please message us with: - The items you’re interested in - The quantities - Your shipping location We’ll provide a custom quote and timeline as quickly as possible.

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