LEGO Birthday Card | Personalised Birthday Card Any Age | Custom Name LEGO Style Card | Kids & Adult Birthday

Return and Exchange Policy

Thank you for shopping at Crafty Creations! We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

1. Standard Items:

We accept returns and exchanges on standard items within 30 days of delivery.
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
2. Custom and Personalized Items:

Custom and personalized items are generally not eligible for return or exchange unless they arrive damaged or defective.
If you have any concerns about a custom or personalized item, please contact us, and we'll do our best to find a solution.
3. Return and Exchange Process:

If you would like to return or exchange an item, please contact us within 7 days of delivery to initiate the process.
You may be responsible for return shipping costs unless the item is being returned due to damage or defect.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund or exchange has been approved.
4. Refunds:

If your return is approved, we will process a refund to your original method of payment within [number] business days.
Please note that original shipping charges are non-refundable.
5. Damaged or Defective Items:

If your item arrives damaged or defective, please contact us as soon as possible with photos of the damage.
We will work with you to replace the item or issue a refund as quickly as possible.
6. Communication:

If you have any questions or concerns about your purchase or our return and exchange policy, please don't hesitate to contact us. We're here to help!
7. Exceptions:

Crafty Creations reserves the right to refuse returns or exchanges on items that do not meet the above criteria or are not returned within the specified timeframe.
8. Legal Disclaimer:

This return and exchange policy is subject to applicable laws and consumer rights in your jurisdiction.
By making a purchase from Crafty Creations, you agree to abide by the terms of this return and exchange policy.

Thank you for supporting our small business!