Do you use discreet packaging?

All orders come in discreet, recyclable packaging with no branding. For standard shipping outside of the UK, customs declaration will be marked as 'Rubber Apparel'.

How do I care for/shine my latex?

Your item will arrive unpolished and coated with a layer of talc to protect it during shipping. For information on how to shine and care for your latex : https://mmlatex.com/pages/latex-care

Do you offer a rush service?

We do offer a rush service for a 15% fee. To arrange this, please get in touch with us before ordering. Please note: During busy periods we may not be able to accommodate rush order requests.

Can I get my order for a specific date/event?

We will always try to accommodate orders needed for a future event (within reason), however please get in touch with us beforehand to confirm this. We cannot guarantee delivery dates for international orders unless express shipping is purchased. This is because orders placed with standard shipping may be subject to customs delays.

Can I edit/cancel my order?

You can amend or cancel your order before production on your order has started. Please message us with your order number and required amendments.

Do you offer returns/exchanges?

We accept exchanges for (unworn) faulty or not as described items within 15 days of you receiving the order. Exchanges for unworn, unpolished standard sized garments may be accepted at our discretion - however the buyer is responsible for postage costs. Due to hygiene reasons we cannot accept returns/exchanges for knickers, thongs or bodysuits. Please make sure you refer to our size guide before ordering, and double check your measurements. We are always happy to help if you are unsure of which size to order. Made to measure pieces cannot be exchanged, however if the fit isn't perfect we are happy to work with you to make any necessary adjustments.

Do I have to pay customs fees?

Orders placed from outside the UK may incur customs fees of up to 20%. These charges are determined by your country's customs policies and are the responsibility of the buyer. It is important to be aware that you will be responsible for paying these fees before receiving your order.

How do I choose the right size?

In order to choose the correct size please refer to our size guide. When using the guide, use your actual body measurements, making sure not to pull the tape measure too tight, or too loose. We size down our garments by around 10% to ensure a tight fit (as seen in our photos) with no wrinkles/bagginess. To get the most accurate measurements, we highly recommend asking a friend to help, or visiting a local seamstress. We do not accept exchanges/returns on non-faulty items so it's very important to double check your size before ordering. Do not just pick your usual size as our guide may differ from other brands. Still unsure on sizing? Please don't hesitate to contact us and we will be happy to assist you.

Do you offer an in-person measuring service?

Unfortunately as our studio is not open to the public, we do not offer an in-person measuring service. If you are struggling to get accurate measurements we highly recommend asking a friend to help, or visiting a local seamstress.