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Customer special order fee

Customer special order fee

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  • Handmade item
  • Made to order
  • Gift message available
This shop accepts Etsy gift cards

Shipping & returns

Ready to ship in 5–7 weeks
From Canada
Returns accepted
See return policy


For the customer special oreders


5 out of 5 stars

Payment options

Secure options
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Timing is important when ordering the perfect dress, and we take that as seriously as you do. We advise placing an order a minimum of 6 weeks before your event.
Why so long? Each dress is handmade, so it may take longer to arrive than you’re used to with other online sellers. The tailoring period for a dress is 25-35 working days, plus a shipping time of 3-7 working days (exact shipping time depends on the carrier and shipping method).
The best way to ensure a stress-free shopping experience is to allow plenty of time for our tailoring and shipping periods, plus additional time to try on the dress and make any necessary alterations once it arrives.
For rush order, there may be extra charge, please contact us before you submit the order.
Compare your custom measurements with our size chart and measuring guide, use our Made-to-Order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
Each dress is carefully tailored to match exactly what you see in the photo, and we are also able to modify the style, length or material according to your special requests if possible. An extra charge might be needed for custom requirements.
Please understand that there might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
All the dresses including standard size dresses are “Made to Order” for each customer. The custom nature of our dresses means that our cancellation and return policy is stricter than other items, so it's very important to order carefully. However, we accept any cancellation in 2 days after your order and we accept any return if there is any quality problem of our dresses as long as you provide us with detailed pictures in 3 days after you receive the packages. Customers are responsible for all shipping and handling costs.
Please follow the measuring guide as below.

Chest: Pull the tape across the fullest part of bust.
Waist: Find the smallest part of the waist, but keep tape slightly loose to allow some room for breathing room.
Hips: Stand straight with feet together. Measure at the fullest part of the hips.
Hollow to Floor: Stand straight with feet together. Measure from the center of collarbone/hollow to floor.
Depending on the packages and locations, different courier and types are used. The default courier is Canada Post.

To let the delivery be more efficient outside of Canada, a package may be sent to the local in bulk and then distributed individually.

All shipping charges include postage and handling.
Some dresses may contain small parts, which may cause a choking hazard. Do not leave small children unattended (or sleeping), while they are wearing any of our clothes. Buyer assumes all responsibility.

By place a purchase order from CathysBoutiqueCA, you are agreeing to all of our shop policies.

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What’s wrong with this listing?

The first thing you should do is contact the seller directly.

If you’ve already done that, your item hasn’t arrived, or it’s not as described, you can report that to Etsy by opening a case.

Report a problem with an order

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.

If you’d like to file an allegation of infringement, you’ll need to follow the process described in our Copyright and Intellectual Property Policy.

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