Airbnb Message Templates, Guest Message Pack, 9 Guest Messages and 2 Saved Replies, Arrival Card

The Airbnb guest messages we actually send, in the order a stay happens, including an arrival card guests can screenshot. Nine messages that cover the whole stay, not a hundred you will never send. Most guests get six; the rest are for the stays that need them. 5 pages.

WHAT’S INSIDE
• 9 messages in the order a stay happens: inquiry reply, pre-approval, booking confirmed, a few days before, arrival card, light check-in, checkout, after checkout, review reminder (smooth stays only)
• 2 saved replies: early check-in or late checkout, and something isn’t working (first reply, once it’s fixed, can’t be fixed today, and a house rule problem such as noise or extra guests)
• A scheduling page: which messages to automate in Airbnb and which to always send by hand
• Two rules we never break before sending

No filler. Every page is one we use at our own rentals.

SAVE WITH A BUNDLE
This is one of eight templates in our STR Host Starter Kit ($72 if bought separately, $29 founding price). The Complete Host Kit has every file we sell, in English and bilingual. Both are in our shop.

WHO WE ARE
We’re Ken & Moya, Airbnb Superhosts with 586+ Airbnb guest reviews, a 4.9 rating and 25+ years in hospitality. At peak we ran fifteen rentals, seven of them short-term, across two countries and three very different markets. We’re operators, not a management company, and we still run our properties. Everything in this shop is what we use ourselves.

“They were very communicative hosts from pre-check-in to check-out.” Molly, Brookline, MA (an Airbnb guest review of one of our rentals)

FORMATS
PDF (US Letter) and an editable Word file that also opens in Google Docs. No Canva needed.

QUESTIONS
• Do I need any special software? No. The Word file opens in Word, Google Docs or Pages.
• Mac or PC? Both.
• What size? US Letter (8.5 x 11 in). On A4, print with “fit to page”.
• Refunds? Digital files can’t be returned, but if something isn’t right, message us and we’ll make it right.

Founding price: goes up after our first 25 Etsy reviews.

HOW IT WORKS
Instant download; nothing ships. After purchase, download from Purchases & Reviews in your Etsy account. Etsy delivers it as a .zip: open it to see the files.

LICENSE
For use at your own properties. Please don’t resell or share the files.

Written by us from our own rentals. AI tools helped with layout.