Conflict Kit for Managers | Mediation Simulator, Difficult Conversations Simulator, Conflict Resolution Worksheets | HR Bundle

“I can’t work with them.” Every manager hears it eventually. This kit covers what comes next: figure out what’s really going on, decide whether it’s a mediation or a job for HR, practice the conversation, run it with a plan, and make the agreement stick.

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WHAT’S IN THE KIT
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1. Conflict Management Simulator
An interactive mediation simulator that runs in your browser. Both employees are in the room. Three scenarios: a personality clash, a sales and operations standoff, and the one you shouldn’t mediate. Three meters track Trust for each person and your Neutrality, and the debrief shows what each person texted a friend afterwards.

2. Difficult Conversations Simulator
When one person keeps breaking the agreement, it’s no longer a mediation. Rehearse the one-on-one: a performance gap, a conduct issue with a written warning, and the full arc from improvement plan to termination.

3. Conflict Resolution Toolkit (PDF and editable PowerPoint)
• Conflict Assessment Worksheet: separate the facts from the story
• Mediation Guide: a step-by-step structure for sitting between two people
• Facilitated Discussion Agenda: a 60-minute agenda to print and bring
• Manager Coaching Questions: for you, and for them
• Team Conflict Action Plan: owners, dates and check-ins

4. Escalation Decision Tree
A one-page guide to when a concern is coaching, corrective action, or an immediate HR escalation.

5. Start Here guide
Two pages that walk through every step, plus a “which tool, when” table.

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HOW IT FITS TOGETHER
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01 Diagnose: the assessment worksheet
02 Decide: the decision tree. Harassment, safety or a power imbalance? Stop and call HR
03 Practice: the matching scenario in the simulator
04 Mediate: the mediation guide and agenda
05 Follow through: the action plan, and the Difficult Conversations simulator if it breaks down

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WHO IT’S FOR
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• Managers with two people who can’t work together
• HR business partners who coach managers through team conflict
• Small business owners handling conflict without an HR department
• Anyone building a manager training program on a budget

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WHAT YOU SAVE
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The two simulators sell for $39 each. The kit includes both, plus the toolkit, the decision tree and the Start Here guide, for $59.

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HOW IT WORKS
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1. Download the ZIP from your Etsy purchases and unzip it.
2. Open 00-START-HERE.pdf first.
3. To open a simulator, go into its folder, then the 01-App folder, and double-click the .html file. It opens in your web browser.

The simulators need no install, account, subscription or internet connection, and work in current versions of Chrome, Edge, Safari and Firefox. The worksheets open in any PDF reader, PowerPoint, Keynote or Google Slides.

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PLEASE READ BEFORE BUYING
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• Already own the Manager Performance Kit? It includes the Difficult Conversations simulator. The Conflict Management Simulator is also sold on its own.
• These are training materials, not legal advice. Rules on harassment, discrimination, retaliation and workplace investigations vary by location. Involve HR and qualified employment counsel in real situations.
• The simulators are training tools, not HR systems. Never enter real employee information. Progress saves only in your browser.
• You’ll need to unzip a file on a computer to get started.
• This is a digital download. No physical item will be shipped.
• Because this is a digital product, returns and exchanges aren’t accepted. Please message me with any questions before you buy.

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LICENSE
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Single-business license: use everything in the kit inside one business or organization, for any number of your own managers and team members, including internal training sessions. You can edit and print the worksheets. The kit may not be shared, resold, redistributed or used to train clients or in paid workshops. Full terms are included in your download. Need a consultant or trainer license? Send me a message.

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HOW THIS WAS MADE
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Designed by The HR Edit and made with the help of AI. The frameworks, teaching approach and standards come from my own courses and toolkits. I designed the simulators and worksheets, chose every scenario and HR approach, and directed, reviewed, edited and tested everything before release. AI tools assisted with writing code and drafting text, and an AI image tool was used to create the Escalation Decision Tree graphic.

The listing photos and video show real screenshots of the simulators and the actual files included in the kit.

© The HR Edit