All of our products are hand made and one of a kind. Dependent on the glaze and the firing, each product is slightly different than each other, but any order would resemble the stock photo very closely. Variations and speckles in the glaze are expected and shows that our products are made by hand. In the clay world, we call these variations “kissed by the kiln.” Rest assured that we hand select each product that is sent to our customers.

We reserve the right to deny a sale based on our discretion.

Contact me for any issues with your order. Please be sure to save all original shipping materials, as we need them for shipping refunds.

Damaged Orderes:
Shipping refunds are issued visa via USPS. Please save all shipping material and provide images of package and damaged goods for refund.

Incorrect Order:
If you have received the incorrect order please contact me and kindly wait up 42 hours during business hours. Monday threw Friday 10 Am to 6 PM PST. I will sort out getting the correct idem to you.

Returns:
Items that have been altered by the customer can not be returned, exchanged or refunded. Custom orders are not subject to returns.

I don't usually do rush shipping because I am busy making :) We do our best to keep shipping times accurate. However shipping times cannot be guaranteed due to ongoing supply chain issues caused by the pandemic. If you have more questions please contact me.

All tableware is dishwasher safe. All tableware is microwave safe, but some products heat up more than others- use caution when removing from microwave.

Keepsake urns are traditionally not sealed. The urn design is similar to a tea pot or a cookie jar; the head fits snuggly to the body of the urn. We recommend using museum putty for a non-permanent seal or 5-minute epoxy for a permanent seal.

• Cat urn dimensions 8” x 3” x 3” with an opening of 1 ¾”. Holds 16 fluid oz.

• Small dog urn dimensions 7 1/2” x 3” x 4” with an opening of 2”. Holds 16 fluid oz. Designed to contain the ashes of small to medium size dog or dogs under 30 lb

• Large dog urn dimensions 10 3/4" x 5" x 4 1/2" with an opening of 3''. Holds 44 fluid oz. Designed to contain the ashes of medium sized dogs to large sized dogs 35 lbs to 100 lbs

Large dog urns are made to order. Please contact us if you want a large dog urn in a different glaze color that is not listed on the shop.

Yes, we ship around the world. Prices vary upon region. Please contact us.

Please email me at charmceramics@gmail.com for more information.

YES we make custom orders. Custom color and paint options are available pricing is dependent on detail and material. Typical turn around time is between 6-8 weeks. Depending on order pricing is between an additional $50 +