Personalized and Customized merchandise, once payment is received cancellations will not be honored.
We provide as much information as possible for you to make a proper purchasing decision and we expect customers to ask all the questions necessary to determine the suitability of the merchandise they are buying. We will not accept returns because the merchandise did not meet your expectations.

Request for refunds or replacements due to damage or lose must be made within 30 days of shipment to be honored.

We will except returns and/refunds if the merchandise was damaged or did not meet our specifications. However,Grateful50 reserves the right to request photos of both the damaged purchase and the box it came in.
before a final determination can be made.

If a return is authorized neither a replacement nor a refund will be issued until the item you received has been returned. Or, the need for return has been waived by Gateful50. If the item is being returned due to damage or the wrong item was shipped Grateful50 will make the arrangement for the item to be picked up and pay for the item to be returned.

All items are insured. Shipping damages should be reported to me with photos of the damaged item and damaged box. I will replace damaged items if they occurred during shipping.