Ship USPS unless requested otherwise. Under 1 LB ships First Class , over 1 LB ships Priority Mail. First class transit is 2-5 days, Priority Mail transit is 1-3 days. You will be notified by ETSY when your item ships, the notification will include a tracking number. Please note that First Class shipping does not include insurance. Priority shipping includes insurance up to $99.

Simply Embroidered is not responsible for lost packages or packages that have not been delivered. Once the item is shipped and leaves the office, it is out of our hands. The customer will need to contact USPS to file a claim and receive a refund. Please note that if carrier tracking states delivery, that is also our shop's confirmation of delivery. If the tracking states delivered but the package has not been received, the customer must contact USPS for further information. If customer receives a damaged item, please send us a photo the damaged item as well as any exterior packaging (i.e. shipping bags).

Please note that if a shipping other than USPS is requested, any additional charges, including package insurance, are the responsibility of the customer.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Please read all item descriptions CAREFULLY so there is no confusion or errors. Letters provided will not be switched around, items will be monogrammed in the order provided by the customer.

If there is missing information, production time will be delayed while we wait on clarification from the customer. Clarification will be requested through Etsy messages. If no monogram information is provided within 2-3 days, the order will be cancelled or item(s) will be shipped blank/as is.

Notes left in the 'Notes To Seller' box are read as orders are being completed; they are NOT reviewed as soon as you purchase. If you have information that needs to be addressed prior to the order being processed, please send us a separate Etsy message (ex: date needed by, mock-ups, sizing question, etc.).

If no thread color or font style is selected, monograms will be completed as shown on the model in the main photo OR chosen at our discretion. If the thread color in the personalization details is a thread color name NOT on our thread color sheet, we will select the thread color closest to your selection, at our discretion. If you would like a thread color that is not listed on our color sheet, please reach out PRIOR to purchasing to be sure it is an option.

PLEASE DOUBLE CHECK your personalization notes. It is the BUYER'S RESPONSIBILITY to reach out if there is an error in the personalization notes or if information needs to be updated or if information is missing.

If an item is needed by a certain date, please make sure to send us a message to make sure we can hit your date PRIOR to purchasing.

Please note that we usually order all stock on Monday afternoons. If you are trying to meet a specific timeline that is sooner than 5 to 10 business days, ordering by Sunday evening is the best way to ensure your order can/will be processed faster. We typically order stock as needed and do not hold much stock in our office. We order your stock once you place your order. However, the only way to GUARANTEE we can meet a specific date is that you confirm with us PRIOR to purchasing. A RUSH option or shipping upgrade may need to be purchased and we can discuss that with you prior to purchasing.

Please note that in general, a standard monogram measures 3 inches in height and a small monogram measures .75-1.5 inches in height. This can vary based on font selection as well as which product is being embroidered. Please see individual listing descriptions for further details.

Also note that font 5, font 14, and Arden font letters are all LOWERCASE. With font 18, font 14, and Arial font, all letters are the SAME SIZE unless otherwise noted.

Colors may differ slightly from appearance on screen.

We are happy to send any additional photos of items if possible. Just send us an Etsy message with your request.

Size charts or sizing information for each item are available before purchasing. We are happy to answer any sizing and garment fit questions, however we cannot guarantee a certain fit or select sizing for you. Also, due to the time investment that is required to create a mock-up, we will be happy to send you a mock-up of your monogram/design after you complete your purchase. Note that this is only completed when requested; we do not send mock-up approvals for every order. Additionally, there is a limit to three per customer. Any mock-ups beyond that can be purchased by contacting us via Etsy messages.

If items are embroidered on a pocket, note that the pocket is sewn closed.

Be aware that it is an Etsy policy that all communication be conducted via the Etsy messaging system. This is for the protection of both the buyer and seller. Whenever we send a message through Etsy, a notification will be sent to the email associated with your Etsy account. So it is important that your Etsy account is updated with your current email address.

Due to the high volume of messages we receive daily, please allow up to 72 hours for us to respond to any Etsy messages. We would love to be able to respond to every question right away (and this is our GOAL!!), but we please ask for your patience as we are still just a small business. If you do not hear from us, feel free to send us a follow-up message. We do answer questions in the order of oldest to newest. However, if you follow-up to your own message in the same thread, this will "bump" your message to newer. We would recommend sending any follow-up messages in a NEW message thread.

Simply Embroidered is not responsible for any damage or wear & tear caused by general use of product. If your item is defective (examples: broken zipper, torn handle, etc.), we must be notified within 15 days of delivery (based on USPS tracking). Beyond 15 days, we cannot be responsible for any damages that have occurred.