We include a white two part box with this piece that includes our logo in Dark Blue. The inside is high quality foam which shows white as standard, but can be reversed to black for more dramatic gift giving! All pendants will arrive on an 18" sterling silver trace chain unless otherwise stated.

Tarnish during transit is unlikely due to careful packaging. For long lasting tarnish protection for your jewellery after it arrives, we highly recommend purchasing our tarnish resistant coating and polishing cloth as this is easily remedied with a quick polish before wear.

𝙍𝙞𝙣𝙜𝙨: For rings 10mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. We always recommend getting sized by a jeweller for large width rings.

𝘽𝙧𝙖𝙘𝙚𝙡𝙚𝙩𝙨: The "average" adult female wrist size is 60mm+ in diameter. The "average" adult male wrist size is 65mm+.

If there is any transit damage to the goods, shortages or incorrect goods, it is your responsibility to let me know within 3 days of receipt. (All goods are sent using a tracked service, so if someone is signing for the goods on your behalf, please remember that this policy will still apply).

Any faulty/damaged items must be reported including photographic evidence and either a full refund or an exchange will be provided upon return. I do not accept any responsibility for items not received by me so please use a tracked service.

𝙋𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙨𝙚𝙙 𝙊𝙧𝙙𝙚𝙧𝙨​: We engrave our pieces to create bespoke items especially for you. Although we are always happy to try and help if we have made an error or if the item is faulty, we regret we are unable to offer refunds or exchanges on personalised orders.

𝙄𝙩𝙚𝙢𝙨 𝙒𝙞𝙩𝙝𝙤𝙪𝙩 𝙋𝙚𝙧𝙨𝙤𝙣𝙖𝙡𝙞𝙨𝙖𝙩𝙞𝙤𝙣​: For us to accept a return on a non-personalised item, the label attached to your item needs to still be attached to your piece. Do not remove this label unless you are completely happy as this tag is used to confirm that the piece has not been used or worn and is in its original and unused condition. If you have removed this tag, we can offer you an exchange to the value of your payment only.

𝘜𝘱𝘨𝘳𝘢𝘥𝘦𝘴 𝘵𝘰 𝘴𝘩𝘪𝘱𝘱𝘪𝘯𝘨 𝘴𝘱𝘦𝘦𝘥 𝘰𝘳 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘥𝘰 𝘯𝘰𝘵 𝘤𝘩𝘢𝘯𝘨𝘦 𝘵𝘩𝘦 𝘵𝘪𝘮𝘦 𝘪𝘵 𝘵𝘢𝘬𝘦𝘴 𝘶𝘴 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘢𝘯𝘥 𝘥𝘪𝘴𝘱𝘢𝘵𝘤𝘩 𝘺𝘰𝘶𝘳 𝘪𝘵𝘦𝘮 𝘰𝘳 𝘺𝘰𝘶𝘳 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 𝘪𝘯 𝘵𝘩𝘦 𝘲𝘶𝘦𝘶𝘦 𝘢𝘴 𝘸𝘦 𝘸𝘰𝘳𝘬 𝘰𝘯 𝘰𝘳𝘥𝘦𝘳𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘰𝘳𝘥𝘦𝘳 𝘵𝘩𝘢𝘵 𝘸𝘦 𝘳𝘦𝘤𝘦𝘪𝘷𝘦 𝘵𝘩𝘦𝘮.

So, for example, two people buy the same item on the same day. The item takes 5 business days to make. Person 1 chooses standard second class postage. Person 2 chooses next day delivery. Their items will be taken to the post office on the same day (as the items take the same amount of time to make) but person 1's item is posted second class, while person 2 gets theirs posted next day delivery.

𝘞𝘦 𝘢𝘳𝘦 𝘢𝘭𝘸𝘢𝘺𝘴 𝘩𝘢𝘱𝘱𝘺 𝘵𝘰 𝘳𝘦𝘱𝘭𝘢𝘤𝘦 𝘢𝘯𝘺 𝘫𝘦𝘸𝘦𝘭𝘭𝘦𝘳𝘺 𝘵𝘩𝘢𝘵 𝘪𝘴 𝘩𝘢𝘴 𝘢 𝘮𝘢𝘯𝘶𝘧𝘢𝘤𝘵𝘶𝘳𝘪𝘯𝘨 𝘧𝘢𝘶𝘭𝘵. 𝘏𝘰𝘸𝘦𝘷𝘦𝘳, 𝘸𝘦 𝘥𝘰𝘯’𝘵 𝘳𝘦𝘱𝘭𝘢𝘤𝘦 𝘪𝘧 𝘢𝘯 𝘪𝘵𝘦𝘮 𝘪𝘴 𝘥𝘢𝘮𝘢𝘨𝘦𝘥 𝘢𝘤𝘤𝘪𝘥𝘦𝘯𝘵𝘢𝘭𝘭𝘺 𝘰𝘳 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘨𝘦𝘯𝘦𝘳𝘢𝘭 𝘸𝘦𝘢𝘳 𝘢𝘯𝘥 𝘵𝘦𝘢𝘳.

Fair wear and tear is not a fault and you have no right to return, refund or exchange if a problem arises because of failure to follow any care instructions you were given on purchase as this will fall under misuse. Please do not assume that because other items of jewellery that you may own tolerate a level of wear and tear that all items can be treated the same.

𝙎𝙩𝙖𝙣𝙙𝙖𝙧𝙙 𝙋𝙧𝙖𝙘𝙩𝙞𝙘𝙚​​: We conform to all UK regulations in respect to Hallmarking with the Assay office. This means that we hallmark all of our items. The only exceptions are items which fall beneath the specified weight thresholds which are 1 gram for gold, 7.78 grams for silver, 0.5 grams for platinum and 1 gram for palladium.

𝙐𝙣𝙙𝙚𝙧𝙬𝙚𝙞𝙜𝙝𝙩 𝙄𝙩𝙚𝙢𝙨​: We are happy to hallmark any items below this weight, but there will be an extra charge of £20 for doing so as this will not have been factored into our pricing for that item as it isn't required as standard.

We aim to create and dispatch your order within 5 business days. Most are dispatched much sooner than this, but during busy gifting periods our order list can fill up quite quickly. All standard orders over a £30 spend ship FREE OF CHARGE.

As standard your parcels are shipped with Royal Mail for delivery within 1 to 5 working days in the UK, 6-8 working days in the EU and 10-15 working days internationally. Please see www.royalmail.co.uk for further details.

Unfortunately, we don’t deliver your parcels ourselves so we can’t guarantee these times, and if your order hasn’t arrived when expected then it’s likely due to delays with Royal Mail.

We try to have all of the items that we have available to purchase on the website in stock but as we hand-make our items, occasionally things do go wrong and we go out of stock as supplies may not be available. If this happens we will offer a refund, an alternative or give you a date as to when we estimate they will be back in stock. It will be your choice which to go for.