Brown Leatherette Personalized Coffee Sleeve, Corporate Office Gift, Custom Engraved Gift

All insurance claims, deadlines and delivery will be carried out by USPS as we use them for all of our delivery services.

Shipping costs include handling as well and may be upgraded at anytime before purchased items are shipped. This can be done through conversation at the time the order is placed. I am willing to rush any order at the purchaser's request, but it must be approved PRIOR to ordering. Simply leaving a note on the order form does not guarantee a rush on shipping as it must be purchased. Tracking/confirmation numbers are provided for every item once it is shipped so that customers can track their packages. Additional taxes and/or fees may apply.

For international orders, any item that is returned due to failure to pickup or incorrect address information will be assessed return shipping fees that will be paid for by the buyer.

ALL DAMAGES MUST BE REPORTED WITHIN 24 HRS OF RECEIPT OF THE PACKAGE TO BE CONSIDERED FOR A DAMAGE CLAIM. NO EXCEPTIONS WILL BE MADE. INSPECT YOUR ITEMS IMMEDIATELY UPON RECEIPT.

Sometimes the postal service is unpredictable and expensive. However, I don't expect my customers to take the hit if an order is lost while shipped or broken along the way. I also don't want to pay outrageous prices for shipping, and you shouldn't either. My orders are shipped as cost efficiently as possible so that everybody wins. About 95% of the time glass and fragile items arrive intact as they are packaged very carefully before they are shipped. However, every great once in a while, something will be broken in shipping. This is out of my hands as I cannot be responsible for how packages are handled once they leave my hands. To avoid a secondary purchase of items that may be broken in shipping, I add insurance to any package containing glass prior to shipping. When an item is broken or lost during shipment, the USPS will require an insurance claim to be filed before any replacements can be shipped out. If any items are broken or lost during shipment, please let me know as soon as possible. At that point, the customer will be required to send a photo of the damaged products. My shop will file the claim through the USPS. About 10 business days after filing the claim, the customer will receive a letter from the USPS requesting that the damaged products, original packaging, all packaging materials, and said letter be presented to their local post office. This is VERY IMPORTANT, as failure to do so will result in a secondary purchase of the damaged products. Once the damaged items are presented the claim should be approved and the replacements will be shipped out directly to the customer.

Our shop puts a great deal of time into writing item descriptions for each product to ensure customers are informed about the product they are purchasing. We are also glad to answer any questions about products, shipping or anything else prior to purchase when customers ask. Therefore, orders will not be cancelled or refunded due to customer failure to read these descriptions or ask questions for further clarification.

• Everything purchased online is a subject to slight color variations due to differences in each monitor's settings. The color you see on your screen may vary in "temperature". Each color might look slightly different on different materials. It depends on material properties and considered an industry standard.

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It is a Buyer's responsibility to read and understand items' descriptions and processing times. I do my best to provide all essential information. Please contact me before purchasing if you have any questions.