At W.Francis, we're proud of our products and we want you to be 100% happy with your purchase experience.

We hope you love everything you receive from us, but if you’re less than 100% satisfied, we’re happy to accept the return of your unused product for a full refund within 30 days of your purchase. That's our commitment to you - No questions asked.

To request a return, just message us on Etsy.

80% of our orders are made and dispatched within 3 business days with the remainder made and dispatched within 5 business days.

After dispatch, it takes 3 to 5 business days for postage in the USA and 6 to 12 business days everywhere else.

To make sure you receive your order in time for a special occasion, we recommend allowing 8 business days from order until delivery in the US and 13 business days in Canada.

All orders include full tracking to delivery.

To be fair to all customers, we no longer move orders ahead in the queue so you receive it quicker.

If you require an order by a certain date, please allow 8 business days in the US and 13 business days in Canada from order to delivery to ensure it arrives in time.

Due to our method of fabric printing and the time involved in creating our print files, we are unable to offer custom size products.

The easiest way to hang our tapestries is using tack-it or something similar.

If your looking for alternative ways, we recommend reading the below tutorial which provides 3 methods for hanging a tapestry:

https://blog.society6.com/diy-guide-3-easy-ways-to-hang-a-wall-tapestry/

Currently we do not offer these options.

Spun Polyester is a medium weight polyester fabric which is generally cheaper than Cotton Twill & Faux Linen but provides you with several huge benefits.

First of all, it looks and feels like cotton at a lower cost. Spun Poly is extremely durable, doesn’t require ironing, will not shrink and has great washability. It’s also a color-fast material that will resist stains.

Care Instructions: Machine Washable

In the past we have shipped outside of the US, however with the cost of shipping internationally increasing significantly we no longer offer this option.