Please read all item descriptions CAREFULLY so there is no confusion or errors. Letters provided will not be switched around, items will be monogrammed in the order provided by the customer.

If there is missing information, production time will be delayed while we wait on clarification from the customer. Clarification will be requested through Etsy messages. If no monogram information is provided within 2 weeks, the order will be cancelled or item(s) will be shipped blank/as is.

Notes left in the 'Notes To Seller' box are read as orders are being completed; they are NOT reviewed as soon as you purchase. If you have information that needs to be addressed prior to the order being processed, please send us a separate Etsy message (ex: date needed by, mock-ups, sizing question, etc.).

If no thread color or font style is selected, monograms will be completed as shown on the model in the main photo OR chosen at our discretion.

PLEASE DOUBLE CHECK your personalization notes. It is the BUYER'S RESPONSIBILITY to reach out if there is an error in the personalization notes or if information needs to be updated or if information is missing.

If an item is needed by a certain date, please make sure to send us a message to make sure we can hit your date PRIOR to purchasing.

Please note that we usually order all stock on Monday afternoons. If you are trying to meet a specific timeline that is sooner than 5 to 10 business days, ordering by Sunday evening is the best way to ensure your order can/will be processed faster. We typically order stock as needed and do not hold much stock in our office. We order your stock once you place your order. However, the only way to GUARANTEE we can meet a specific date is that you confirm with us PRIOR to purchasing. A RUSH option or shipping upgrade may need to be purchased and we can discuss that with you prior to purchasing.

Please note that in general, a standard monogram measures 3 inches in height and a small monogram measures .75-1.5 inches in height. This can vary based on font selection as well as which product is being embroidered. Please see individual listing descriptions for further details.

Also note that font 5 and Arden font letters are all LOWERCASE. With font 18 and Arial font, all letters are the SAME SIZE unless otherwise noted.

Colors may differ slightly from appearance on screen.

We are happy to send any additional photos of items if possible. Just send us an Etsy message with your request.

Size charts for each item and mock-ups of monograms are available before purchasing. We are happy to answer any sizing and garment fit questions, however we cannot guarantee a certain fit or select sizing for you. Also, due to the time investment that is required to create a mock-up, there is a limit to three per customer. Any mock-ups beyond that can be purchased by contacting us via Etsy messages.

Be aware that it is an Etsy policy that all communication be conducted via the Etsy messaging system. This is for the protection of both the buyer and seller. Whenever we send a message through Etsy, a notification will be sent to the email associated with your Etsy account. So it is important that your Etsy account is updated with your current email address.