Anytime you request a custom order, please include the EXACT lettering you would like on your finished product. When choosing a color, please be aware that the colors you see through a screen may be slightly different than the real life samples. Please contact me if you have further questions about coloring and lettering. I cannot be held responsible for mistakes due to incorrect information.
At SBWOODDESIGNS, we work with re-purposed wood from pallets and other forms of wood. Therefore, we are not a one size fits all company. Each piece of wood has it's own character and size. If you have a specific size in mind, please specify in your request and we will size your product to your request.
We take pride in our work, and therefore package our products as if they were being sent to our home to be showcased. It is our prayer that all our products arrive safe and sound to their new owners. If your product arrives and is damaged please contact us immediately. However, please be aware that we are working with wood of all shapes and sizes and cannot be held accountable if you simply don't like the shape of your product. Please feel free to notify us in your order if you wish for a certain size piece.
Payment is required in full before any piece can be shipped or created.
Please make sure that your address is correct on your Etsy account before processing your order. We will be shipping to that address and cannot be held responsible for items that are lost in the mail due to incorrect shipping information.
Our production time for custom orders is listed at the top of our policy page. If you order a product that is already made and advertised in our shop, we will do our best to ship it out within 2 days time. We do live in Ohio are are prone to blizzard conditions during the winter. Be aware that this may delay shipping for a day our two.
If you have a specific date you need your piece by, please let us know in your order and we will be happy to accommodate.
If you are not happy with your order and it was not a custom order, you may return it within 72 hours of receiving it and receive a refund. We are not responsible for shipping costs on any returns.
If you are not happy with your custom, personalized order that includes names and dates of your choosing, we cannot accept a return. Please see our policies for custom orders.
Please remember we work with wood that has it's own shape, sizes, and character. Each piece is an original and therefore slightly different and unique.
Refunds and exchanges will be handled on a case by case basis.
If you decide to cancel your order, please do so within 24 hours of placing your order.