Most items can be customized. If you would like a different color, design, length, or larger quantity than is shown on the listing, please contact me and I will do my best to customize your jewelry. I can make matching bracelets, necklaces, earrings and other coordinated pieces for almost every item in my shop. If you don't find what you're looking for, please contact me! I have a huge inventory and not everything is listed. I will also be happy to order any crystal colors, sizes, and cuts that are not currently listed in my shop.

I will be happy to lengthen or shorten most items to fit your needs. Some of the pieces cannot be altered due to their unique design. For most items, this is done free of charge, unless extra stones are required to lengthen the piece.

In order to maintain the high quality of your jewelry, it is recommended that it does not come in direct contact with water, lotion, or perfume. Apply those first, let them dry, and then put on your jewelry. Take your jewelry off before bathing and retiring for the night and store it in a dry environment away from light. Do not immerse in jewelry cleanser. To clean your jewelry, simply wipe with a clean, dry cloth. Shiny silver plated pieces may need occasional polishing.

Your items will be gift packaged together in one or two jewelry boxes. If you are purchasing multiple items as a gift, please include a note to let me know which items should be gift packaged individually. Bridesmaids' gifts will be gift packaged individually or I will supply you with the gift packaging material if you prefer.
If you would like to add a personalized note for the receiver, please include your short message in the notes to seller during the checkout process and I will gladly include a hand written card with the package.

ALL ITEMS: Most of the items in my shop are custom made to order in your specified style and metal finish. If you initiate a return for any reason other than a damaged item or wrong item, you will be responsible for the return shipping as well as a $10.00 shipping and handling/restocking fee. A refund will be issued once an item is returned in its original and unused condition and within the allotted time frame, which is 14 business days from the day that you have received your item.

EARRINGS: Due to sanitary and health reasons, there are NO returns on earrings under any circumstances, unless they are clip on earrings.

Thank you for understanding.

Yes!! I welcome custom orders and would love the opportunity to work with you to design and create the unique piece of jewelry that you envision. Please allow for additional processing time if I need to order specialty settings or stones for your custom piece. Depending on what is being ordered, this may take a few days to a few weeks. I will let you know the approximate time frame.

Custom orders may incur an additional cost depending on the number of changes and photo updates you require to make your piece perfect. Each change in design as well as communication can take 30 minutes to a few hours. There are no additional fees for the first two changes and photography updates. For each additional change in the design, including photo updates, there is an additional $10.00 per change fee. No changes can be made after you have approved of the design and the stones have been permanently set.

A $50.00 non refundable deposit or full payment (whichever is smaller) is required for all custom orders. Once you have approved the final design, your deposit listing will be marked as shipped and a new listing will be created for any remaining balance. Full payment is expected within two weeks of receiving the link for your balance listing. If you have not purchased the listing within that time frame, your custom order will be void and your deposit cannot be applied towards another purchase. I reserve all rights to the design and at this time may choose to list your customized piece as a public listing in my shop.

U.S. customers, please contact your local USPS carrier. You may want to check with your neighbors to see if it was mistakenly delivered to them. International customers, please check with your local post office. Occasionally, items get held due to customs/taxes.

If your item was delivered to the address given on the receipt as verified by tracking and you do not receive it, I am not responsible for replacing it. Please make sure the address you provide is a secure one and that no one can steal your mail. If you suspect that your items will get stolen or misplaced by others, such as college dorms or a work address, please upgrade your shipping to signature confirmation when you place your order.

I strive to answer your questions as quickly as possible. The fastest way to reach me is by sending me an Etsy Convo (Etsy's version of email) as I'm constantly monitoring my Etsy shop for convos, orders, and updating listings.

If you have a question regarding an order, please don't send me a regular email through my Yahoo mail, as the response time will be slower and you will not have an Etsy record of our communications.

Thank you,
Siggy