Nobody likes to wait long for the shipment (neither I!) - that's why I ship my products only by priority courier services.

The processing time for wallpapers is 1-3 business days.
The processing time for moss-covered painings is 5-7 business days.

✿ Preparing wall instructions:

The wall should be dry, light, smooth, clean and free of dust.
Manufacturer recommend to install the wallpaper 3 weeks after painting. I also do not recommend applying the wallpaper on walls painted with latex paint.

My "peel and stick" material can be hanged and reaplied multiple times. Please make sure your wall is prepared correctly as the self-adhesive wallpaper may rip old or badly prepared coatings during re-application.

✿ Moss-painting care instructions:

During the transportation the moss may lose some water. Provide it with some moisture to help it get back in shape. The moss doesn't require much further maintenance as it filters the air in your household, removing excess moisture.

After reciving the product, make sure that the material is free from defects. Do make sure that it is free of any flaws and that all elements fit each other and sizes are as ordered.

After installation, I am unable to deal with any complaints.

Product dimensions can vary +/- 2%.

Reindeer moss may at give off a specific smell for the first day or two, but it will naturally fade.

Please make sure the address is correct when you place an order and please provide your phone number in the order note.

The phone number is required for the courier service and greatly facilitates timely delivery. If the courier company has problems with the delivery of the parcel and can not contact the customer, the shipment might be sent back to Poland.

As a seller, I bear no responsibility for a wrongly addressed package [because of a wrong address entered by the customer].

Fedex company informs: GB Customs has the right to hold the shipment for up to 30 days prior to providing an update.

RETURNS
I gladly accept returns for standard orders that do not exceed $1500 :)

- contact me within 14 days of delivery
- ship items back within 30 days of requesting a return

Custom orders and Moss Artwork do not apply to returns&exchanges policy. The return shipping cost is at the customer's expense.

Unfortunately, (it is stated in Etsy policy) as a seller, I am not responsible of any customs charges or fees in other countries as for items coming from a different country. I also have no option to check how much and if there is any extra fee while shipping the order.

Unfortunately, I can't print metallic colors. I can prepare an imitation of gold/silver if that interests you as well! The actual color may vary slightly from your monitor and then on a final print.
The scale and colors of the pattern used in the visualization may differ from those in the final print.
Keep in mind, that the colors of another panel can vary a little bit, due to a different print batch.

In case of a complaint, please contact me within 30 days of delivery and send a photo of the issue. Complaints submitted after 30 days of receiving the package will not be taken under the consideration.