Solitaire Opal Engagement Ring, Australian Opal Ring in Rose Gold, Dainty Rose Gold Ring, 14k 18k

5-DAY MONEY-BACK GUARANTEE:
MinimalVS offers a 5-day money-back guarantee or exchange, EXCLUDING items that are custom-made - including custom gemstone items, higher quality gemstones as displayed online, custom matching bands, ooak (one of a kind), rushed, discounted, and items on payment/financing plans.

You have 10 days from the time you sign for the delivery of the package to postmark the package back to MinimalVS. All sales are final 14 days after receival.
All returned items must be in new/unused condition with all original documents and packaging. Prior to sending the package back, contact us for information on how to ship the item back.

All our products are unique and are handmade or hand finished. There are minor deviations in the provided item descriptions, as every stone used is unique, but the tolerance is in the cut aspect ratio only. The weight, measured in carats, is as described. The provided measurements of the stones, in millimetres, in the descriptions are for objective purposes only. For example - a couple of round stones can have the same carat weight, but due to these minor variations in their proportions, can have a different aspect ratio.

All DISCOUNTED, RUSHED, LAY-AWAY/FINANCED, OOAK, MADE TO FIT and CUSTOM ORDERS (including custom gemstones, and custom gemstones cutting) are non-refundable; this includes partial payments as well. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used.

CUSTOM JEWELLERY IS FINAL SALE. Our guarantee is that the piece will match the final design you have approved through detailed photographs and/or renders, including the dimensions, type of stone(s) and metal(s) (gold or silver).

Since our designs are handcrafted, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece.
Cancelation before delivery: (after the initial 2 hours has expired and the shipment is not late from the vendors side) 10% restocking fee of the entire order.

WARRANTY: We offer a general warranty, of 1 year, on all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury. Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) voids the warranty.

EXCHANGES: An ordered item can be exchanged for an item of equal or greater value, within the return period of 5 days as mentioned above, as long as it is not the same type of item in an identical or altered configuration. All sales are final after the 14k days after receival.

CONDITIONS OF RETURNS:
If the item was damaged in any way, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with the package, there will be a US$ 25-50 charge (depending on what was not returned).

MinimalVS cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We will not cover any potential custom & handling fees charged on packages sent to us not according to our shipping instructions.

Upon receiving the package, we will inspect the returned item(s), original documentation, and packaging. If everything is adequate, we will issue a full refund minus the shipping charges. Refunds will be given less shipping costs.

When shipping back an item use the word "sample" on the parcel. This will prevent the parcel from being broken into or stolen.

RESIZING: If you have provided us with an incorrect size and request resizing, a resizing fee of US$ 40 and an express shipping cost will apply. We do not offer refunds in case the size you provided for the purchased item is not correct.

LAY-AWAY PLAN: A lay-away financing plan is possible only for a full-priced item and excludes any discount, coupon or other sale event.

PREVIEWS: We offer one free 3D preview. For every additional preview a fee of US$ 50 will apply. The preview fees will be subtracted from your order.

Please contact me if you have any problems with your order.