Shipping is solely the responsibility of the USPS. Once your package is mailed, we have no more control over it, or the information on its status, than you do. Most orders arrive without incident. However, we always suggest adding insurance which is very inexpensive if you have any concerns about your package arriving safely. Shipping insurance is provided by USPS. If your package gets lost, says "delivered" and you did not receive it, or damaged during transit, we CANNOT be held responsible. Regrettably, if you choose not to add insurance, we will not be able to refund or replace your order if anything happens to it.