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After placing an order for any customized pet product, email your photo(s) to us directly at Support@Pawpillo.com

If you want your pet's name (and/or other text) on your product (optional), please include that in the email, too.

Pillows, Tote Bags, Accessory Pouches and Journals allow a unique photo to be printed on each side which allow more than one photo to be used. Phone Cases, Pet Beds and Blankets only print on one side. We can also create collages from multiple photos. Contact us with any questions you might have!

Yes. Most photos will be re-cropped to fit properly on your custom pet product. For example, if you're ordering a square pillow, photos have to be cropped to a square to fit on the pillow. If you have a rectangular photo, please keep this in mind. We will always show you what your new product will look like before we start making it so you'll have a chance to request changes to the design.

In addition, we usually make professional color corrections to each photo such as brightening dark areas and sharpening blurry images. If you choose to include a name on your product, we'll use our best judgement to make color selections for the font so that your product looks crisp and professional.

Custom pet products require 4 to 7 business days to complete before shipping. Currently, there's no way to guarantee a ship date or arrival. If you're concerned about receiving your product in time, contact us first and we'll give you a shipping estimate.

While we will do everything we can to assist you, we are ultimately not responsible for lost or stolen packages.

Shipping Upgrades are allowed only on specific listings. If you do not see an option to upgrade shipping on a particular listing, it will usually ship via USPS (2 - 3 Day Mail).

Fleece blankets -
Fleece blankets are made from a soft lightweight material. These blankets create a softer looking print. The edges are folded over and sewn to create a soft rounded finish. One side includes the print. The other side is a cream color.

Sherpa Blankets -
These are heavier and thicker than our fleece blankets. They are made from a fluffy Sherpa cream-colored material. The printed side of our Sherpa blankets is made from microfleece. This is a soft and smooth fabric that allows for a crisp print. The edges are whip stitched with white thread.

If you see a specific design that you like, but you don't see it available on the product you like, we can usually still make it work. You can request a Custom Design by sending us an Etsy conversation. For instance, if you like the way a particular Blanket has been designed, but that design is not available on our pillows, we can usually transfer the design to the pillow. For more specific information about your request, it is always best to contact us through Etsy.

Etsy does not currently allow any way to upload photos. The best way to transfer your photo to Pawpillo is to email it to us after you place your order. Our email is: Support@Pawpillo.com

We always ask that you provide high resolution photos for custom products. High quality photographs will always print best. We realize not everyone has high resolution photos, but through professional editing, we can usually clean them up. After you place your order, we work carefully to make adjustments to your photo and clean it up for optimal print quality. When we're finished, we email you a digital proof of your order within 24 hours. At that point, you can request changes to the design, if you wish.

If you're uncertain about the quality of your photo before ordering, you are welcome to attach the photo to an Etsy conversation and inquire with us first. We will let you know if we have any concerns with your photograph.

We take great care in editing photos and creating a design for your order. Please note, if you request to cancel your order after design work has been done, we will refund your money less a $10 design fee. We are happy to answer any questions you might have about this policy! Feel free to contact us! :)