Custom and personalized orders

ATTENTION: PLEASE CHECK YOUR EMAIL/ETSY CONVO FOR ANY ORDER YOU PLACE FREQUENTLY (yet better use the Etsy app and you'll be notified). I may have a question about your shipping address, additional information (some people put a personal note into the customization box and this is confusing), etc. Want something totally unique and can't find it? Please contact me and I will be more than happy to assist you in endeavor. :) I will send you a proof (upon request) of what your product will look like AFTER you make the payment.

What if I provided wrong address?

I can change the address BEFORE your item has shipped. Otherwise, you can call the Post Office and inform them about your mistake (normally they are very helpful in resolving issues like that). If your package gets returned back to me, I will send you a link to pay for a shipping label. Your package will be shipped back right away. If your item was processed through my Production partner, I won't receive returned or undeliverable items. Thus I can not reship something. If you still want your item, please reorder it with the proper address.

The item that I ordered received in a damaged condition.

Please provide pictures of the damaged item & packaging and I will happily replace it. You can attach the pictures via Etsy convo. Also, please keep the damaged mug until you receive a replacement. If your second item arrives damaged, we require a side by side picture of both items.

Misspelling on Custom Orders

PLEASE DOUBLE CHECK YOUR SPELLING. I can't be responsible for your misspelling. You'll have to pay the full price plus shipping cost to replace the item with the misspelling. Thank you.

The tracking says that my package has been "Delivered", but I haven't received it yet.

Unfortunately, once a package has been shipped, with a tracking number, it is out of our control. First, check with your household members and neighbors, they may have it. Second, check any possible place the package could be located. If your package is still missing, please contact your local post office. Further action may be required, ie: filing a police report for "theft", as "Porch Piracy" is on the rise. Package Theft isn't covered with Shipping insurance and, unfortunately, we won't be able to replace it at our expense. It's a buyer's responsibility to have a safe spot for delivered packages. If you don't have it, PLEASE keep track of your delivery day, so you know when its being delivered.

Do you accept cancellations and give refunds?

I normally don't accept cancellations or give refunds. But your cancellation request may fall within exceptions. Please contact me to see if that applies to your order. Due to the personalized nature of my products (all of them made to order), and lack of space, I do not accept returns. I’m happy to replace your item (free of charge), if it arrives damaged, the printing is defective, or if you receive the wrong item.Pictures of damaged or defective products are required before a replacement can be send. NOTE: I'm not responsible for replacing an item, if you enter the wrong address on your order, and it either gets returned to sender or delivered to the address on the order. You will need to reorder and pay for the item.

Where do I send a required picture(s)?

If your order requires a photo/picture, you can send it via Etsy convo (messages) by simply attaching it. For photos on custom products, please send a clear photo (the largest size you have). If photos are blurry, grainy or tiny, they won’t turn out well on the end product.

Is there a guarantee that I will receive my item by a certain date?

Unfortunately, I cannot guarantee delivery on or before a date that you request, when placing your order. The delivery dates on your invoice are ESTIMATED dates by Etsy/USPS. Due to the unpredictability of the post office, weather conditions, busy holiday seasons and other factors, I simply cannot promise something that is out of my control.

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JetztPreis:ab € 16,45

Ursprünglicher Preis: ab € 23,50

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Inkl. USt. (wo zutreffend), plus Versand

Road to Hana Survivor Coffee Mug, Maui Hawaii Trip Gift, Road To Hana Memorabilia Gifts

Name: Road to Hana Survivor Coffee Mug, Maui Hawaii Trip Gift, Road To Hana Memorabilia Gifts
Brand: Ransalex
SKU: 500378113
Availability: InStock
Rating: 1.2 (3 reviews)

Ransalex

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Verkäufer-Star. Dieser Shop hat regelmäßig 5-Sterne-Bewertungen erhalten, pünktlich verschickt und schnell auf alle Nachrichten geantwortet.

Highlights

Designt von Ransalex
Materialien: Keramik

Übersetzt von Microsoft

In der Originalsprache anzeigen

Auf Deutsch übersetzen

Leider konnten wir diesen Artikel nicht auf Deutsch übersetzen.

This Road to Hana Survivor Coffee Mug makes a perfect gift for all Road to Hana, Maui, Hawaii Survivors!! :)

This coffee mug s available in two sizes: 11oz and 15 oz. Image printed on both sides.

HIGH QUALITY - This white ceramic coffee mug is dishwasher and microwave safe. You can wash and re-wash without worrying about fading!

THE MUG IS INEXPENSIVE BUT IMPACTFUL GIFT (under $20!!).

SATISFACTION GUARANTEED - We know you will love it! If for some reason you don't like it, we'll take it back. A happy customer is our goal! If you are happy, so are we!! :)

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Versand erfolgt innerhalb von 2 – 5 Werktagen
Rückgaben und Umtausch werden nicht akzeptiert
Achtung: dieser Artikel könnte von neuen EU-Zollgebühren betroffen sein.
Versand aus: USA

Dieser Artikel kann leider nicht nach Österreich verschickt werden. Kontaktiere den Shop, um dich über die verfügbaren Versandoptionen zu informieren.

Bei der Berechnung deiner Versandkosten ist ein Problem aufgetreten. Bitte versuche es erneut.

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Etsys Einkaufsschutz
Kaufe beruhigt auf Etsy ein, denn wenn bei einer Bestellung etwas schief geht, stehen wir dir für alle berechtigten Einkäufe zur Seite – siehe Programmbedingungen

Etsy investiert in Klimaschutzmaßnahmen wie Elektro-Lkw und CO2-Ausgleichszahlungen für jede Lieferung. Alle Details

Natalya

Inhaber von Ransalex

Folge ich Shop folgen

Nachricht an Natalya

Dieser Verkäufer antwortet normalerweise innerhalb weniger Stunden.

Bewertungen für diesen Artikel

1.2

(3 Bewertungen)

5 Dieser Artikel

tammy 26. Aug. 2019

5 Dieser Artikel

Glamma 08. Aug. 2019

1 Dieser Artikel

Deborah 12. Dez. 2024

Please do not order from this person my order never arrived now I need to open a case with Etsy to retrieve my money can you believe it over a coffee mug

Deborah 12. Dez. 2024

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Antwort von Natalya

The tracking shows that the customer has received the package. There is a certain period for a case like this to be resolved, but this person decided to threaten me with a bad review instead, if I don't ship a replacement immediately.

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