If you don't include a note requesting custom specifics...then I can't fill your custom order! Please be sure to communicate clearly what you would like sent to you!
Photos will be exchanged until you are completely satisfied with your order.

I will always send photos first so you are sure of the size of the item you will receive. Photos will be exchanged until you are completely satisfied with your order.

I am not responsible for any package that has been tendered to the post office and has a tracking number. Please be aware that the post office can be contacted regarding your package using the tracking number I have provided you. If you think your package has been stolen, please file a police report. You will then be able to file a claim with the post office or with PayPal.
That said, please contact me regarding your missing order--I will do what I can to assist.

We definitely do wholesale! Please send me a convo with your request and I will be happy to help you.

It is illegal for me to pay your VAT. Please investigate your country's custom's requirements, fees, delays, processing, etc. before you place an international order.
I'm happy to ship to your country but I will have paid the shipping before it is sent. Anything charged by Customs is your responsibility.

I will have made no less than three attempts to contact you for approval with photos through Etsy convos and your personal email. I will, at my discretion, ship your item if you do not approve my photo after the third attempt. Occasionally I will cancel and refund.
Please do your part and respond to convos regarding your item.
Please understand I am doing my best to provide a custom item that you cannot inspect personally.
I will be happy to refund for any reason, as long as the item is not damaged. Please return the item at your expense and your original order will be refunded less original shipping.
In the case of an item that was shipped with "free shipping", the original postage will be deducted from your refund.

Everything I am offering in my Etsy store comes from the beautiful Pacific Ocean, the warm waters off of of the island of Oahu, state of Hawaii. Occasionally I will offer sea glass from other parts of the world. But everything sold here is authentic, surf tumbled, beach-found or a natural product of the Earth.
Nothing is manufactured or fabricated except for my gemstone cabochons which have been altered through lapidary work and are in no way imitation, they are actual gemstones shaped by hand using machines.

If you receive a damaged or compromised package, please save all the packaging and contents and contact me immediately. I will need photographs of the packaging and the damaged contents. This is required for insurance purposes.

My free shipping guarantee for over any $35 purchase is only applied to the original shipment. Any other shipments for returns, exchanges, replacements or other issues due to buyer remorse or buyer request are fully payable by the buyer.

Sorry, I will tirelessly exchange shells until you are completely satisfied but I cannot offer any monetary refunds for buyer remorse.
Please make sure that these are shells you definitely want and are willing to work with me.