Shipping is free on orders over $35 so combine items & save!

Free shipping is extremely convenient to make total cost viewable at a glance. However, it can inadvertently inflate shipping cost on larger international orders (over 5-6 items) and all orders with multiple quantities of the same thing. If you are in that category, message me with a screenshot of your cart and I'll make you a custom listing with an accurate shipping rate for your order.

*Free shipping applies to the first shipment not reshipments. Actual shipping cost is non refundable in the event of a return.*

WHO DO YOU SHIP WITH?
We primarily use USPS First Class and Priority Mail. We sometimes use UPS on larger orders. A tracking will be associated with your order so you can see which carrier is used.

Express 1-2 day shipping is available on many listings, or you can always ask for this additional service if you are in a hurry.

SHIPPING SPEED:
We ship out usually within a day. Sometimes it takes two days. During busy times (Mondays & after USPS holidays) we may need up to 3 business days to send your order. We have an express handling upgrade for $5 for the first item and $1 for each additional item that guarantees your item will go out within 24 hours. This is for handling speed, not shipping speed. We have a First Class to Priority Mail Upgrade & an Express 1-2 day shipping upgrade available on some items as well. Check shipping upgrade options for those.

Please order your supplies in plenty of time to allow for occasional human error. Delay of the delivery of your package because of damage, order error, or shipping delays happen from time to time. We do our best to send a professionally packed order out quickly and we care about you returning to our shop, but sometimes mistakes do happen. Please order in plenty of time to meet your deadlines.

INTERNATIONAL SHIPMENTS:
All customs, duty & VAT fees that may incur upon shipping are the buyer's responsibility. We don't have control over these fees nor are we able to estimate what they will be. Check your local laws regarding these before you ship. Please add your phone number to your international shipments. A phone number is often needed by customs and delivery agents for delivery. If a package is returned to us for non payment of customs or because they were unable to reach you, the shipping is non refundable. We can't refund items for non payment of customs until they arrive back here, which can take months. Confiscated items are non refundable.

**PLEASE track your international packages and use a phone number** on your label and retrieve your packages promptly so they don't get returned. This avoids a lot of problems with customs and order loss.

International shipments are usually completed in 7-14 business days, but sometimes customs holds an item delaying the delivery and in those cases they can take weeks. Please be advised the delivery time frame is out of our control. We can file lost mail claims after 21 days if your package does not arrive. We can file an insurance claim after 30 or 40 days (depending on the insurance carrier) on international orders.

SIGNATURE CONFIRMATION PACKAGES:
We occasionally send more valuable packages with signature confirmation so USPS cannot drop a valuable package on a porch and walk away leaving it open to theft or loss. We utilize this service at our discretion. No loss claims can be filed on a package that is signed for or when signature confirmation is waived by the customer. Damage claims can be filed as stated in our policies above. Shipping charges cannot be refunded on orders returned to us because they are not signed for.

$5 EXPEDITED HANDLING FEE:
This means your order is guaranteed to leave Two Wild Hares within 24 business hours (Mon-Fri). No other delivery speed guarantee is implied by this fee. Our expedited fee is $5 for a single item and $1 for every additional item in the order. If the default shipping on your item is First Class, it is sent as First Class unless you pay the priority mail upgrade in addition.

ADDRESS CHANGES and ERRORS:
Please make your order with the correct address entered in your order detail. We will try to accommodate changes when asked, but if an order is sent to the address on your account in Etsy or Paypal (if you paid with Paypal), not the one you asked to change to in Etsy messages, we cannot resend it at our expense. Our orders are sometimes packed too quickly for a change to be made through Etsy messaging.

Etsy pulls shipping addresses from your Paypal account when paying with Paypal, so be careful not to click through check out without reading where your package is going.

If you make an order with an incorrect address, please cancel your order and place a new order with the correct address so there are no problems with receiving your order. As long as the order hasn't already shipped, we will refund and cancel on your request so the address change can be made.

QUESTION?
If you have any questions about shipping or your order, feel free to send us a private message. We are happy to help.

We love making custom orders for shops and subscriptions boxes. Please inquire if you are interested in custom products.