Outfits:
Due to the nature of all items being personalized, Made to order refunds will not be processed under any circumstances.

We do not exchange or refund unless we have made a mistake with the order.

Transfers:

We cannot guarantee any self installing issues that may occur with our transfers.

Transfers that are damages and or ruined during customer application is not eligible for return or refund.

We do not take exchange, returns or refunds on any of our transfers.

If you are unsatisfied with your order please contact us prior to leaving a negative feedback. We will do our best to work out a solution.

Unauthorized returns will not be refunded.

Buyer is responsible for all shipping cost incurred to and from for a exchange. Please contact us for exchange instructions.

We love custom requests! Feel free to message us about creating something truly unique if you have a great idea!

For personalized items please make sure you leave the details in the Notes to seller at checkout. If we do not have this information at the time of purchase and you fail to respond to our messages it will delay your processing time.

We are not responsible for refunds for lost, stolen, damage or delays.
Buyers are responsible for return shipping costs.
We cannot be held responsible for items shipped to incorrect address. Buyers are responsible to ensure upon checkout that the correct address in input.

All our transfers are DIY meaning the buyer is responsible for applying them. If you are unsure on how to use them please contact us before placing the order. No returns, exchange or refunds on all our transfers.

***Heat Transfer Vinyl Instructions***

DIRECTIONS for HEAT PRESS
Remove the backing and place on garment. Heat press to 295 degrees for 15-20 seconds with medium to heavy pressure.
DIRECTIONS for IRON

1. Test on scrap fabric area first to figure out your needed time and iron settings since all irons are different.
2. Remove the backing and place on garment.
3. Place teflon sheet or parchment paper on top of the vinyl and tape. The vinyl will melt if you don't use parchment paper or teflon sheet. Thin pillow cover would also work.
4. Turn iron onto low to medium low heat. Start with 10 seconds with even downward pressure and add an additional 5 seconds as needed. Try to avoid moving the iron.

***SUBLIMATION INSTRUCTIONS:***

• Pre-press the garment for 3-5 seconds to eliminate moisture.
• Tack spray transfer
• Set the heat press pressure to medium.
• Place paper face down on garment
• The garment needs to be 100% polyester and white or light color fabric.
• Cover with a non-stick sheet.
• Press at 400 degrees F for 45-55 seconds with medium pressure.
• Remove paper immediately and peel hot.

***DECAL APPLICATIONS***

1. Clean the application area with alcohol or soap and water.
2. Using squeegee or credit card, press firmly on the decal to ensure that the decal sticks to the application transfer.
3. Peel the paper backing away from the decal very slowly.
4. Apply decal to cleaned area, pressing firmly using squeegee or credit card.
5. Slowly remove the transfer paper. Be careful not to pull the decal away from the cleaned area. If it starts to pull off, repeat step 4.