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FAQs - Most Common Issues & Doubts.

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Description

Hi!

All files in my shop have been checked out before uploading; they're not locked, damaged or corrupted in any way, but, even with that, they can be tricky when used in a non appropiate way...

I try to answer MOST COMMON ISSUES AND DOUBTS here; if you have any question not included, let me know and I'll try to help.

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► DELIVERY / INSTANT DOWNLOAD /
--------------------------------------------------------------------------------------
Once your payment has been processed (some minutes after purchasing), your files will be available for download as .zip in your Etsy account ("Purchases&Reviews"). You will also receive an email with the link to download.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► EXTRACTING A .ZIP FOLDER /
--------------------------------------------------------------------------------------
.zip is a compressed folder that contains all files.
You'll need to decompress it and EXTRACT THE FILES to be able to access to them as .jpg format.
As it's a standard format, you shouldn't have any problem to do it with your default decompresser program.

--------------------------------------------------------------------------------------
● PC USER / You can double- or right-click to open it:
--------------------------------------------------------------------------------------
- DOUBLE-CLICK the zipped file to see its contents. When prompted, drag the files out of the window to the desired location or click Extract All.
When you click Extract All, the files are unzipped in the same location as the original file unless you specify a different one in the Select a Destination window.
- RIGHT-CLICK the zipped file and select Extract All.
By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.

When you unzip files, the original files are not deleted. If you want to delete the original files, you will have to do so manually.

** NOTE: I work with Mac, so you'll get 2 folders in your .zip when using a PC:
1/ eltendederoReferenceNumber, that contains your files.
2/ _MACOSX, _temp, _default, _whatever; it's a default folder, simply delete it.

--------------------------------------------------------------------------------------
● MAC USER / Just double-click it.
--------------------------------------------------------------------------------------

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► ERROR/DAMAGED/CORRUPT MESSAGE /
--------------------------------------------------------------------------------------------
MAKE SURE THE DOWNLOAD IS TOTALLY COMPLETED before you try to deal with it.
All files are high quality, so they are heavy and need a while (depending on your connection) to be downloaded; if you interrupt it you'll get a message saying that the file is corrupted.
--------------------------------------------------------------------------------------------
Remember that YOU'LL NEED TO EXTRACT THE FILES FROM THE .ZIP FOLDER; it won't work by draging it to your viewer.
--------------------------------------------------------------------------------------------
Check out if you have SELECTED IN THE ROOT THE FOLDER CALLED "eltendedero#" INSIDE THE .ZIP; even if you can see files named as your purchase in the other one, they won't work.
--------------------------------------------------------------------------------------------
Occasionally files corrupt during download without any reason; DELETING THE DOWNLOAD AND RE-DOWNLOADING FIXES IT.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► PRINTING /
--------------------------------------------------------------------------------------
● PRINTING 12"x12" FILES ON US LETTER (8.5"x11"), STANDARD A4 or ANY SMALLER SIZE PAPER/
--------------------------------------------------------------------------------------
As files' actual size is bigger than paper, there are two options when choosing printing settings:
-----
1 (Default)/ Actual size - Scale 100% - Page Scaling none:
You'll get printed the whole paper (except printer margins), but just with a portion of the image (all what fits).
-----
2/ Scale-Reduce to fit:
You'll get printed the whole image (smaller) but, as it's squared, there will be blank paper.
--------------------------------------------------------------------------------------
● GREY PRINT ICON - JPGs CANNOT BE PRINTED /
--------------------------------------------------------------------------------------
For some reason, in some old versions of "Windows Viewer" the print icon appears in light grey and it doesn't allow to print the files; it's just about upgrading the version or opening the files in another program, and they will work.


--------------------------------------------------------------------------------------
IF YOU HAVE ANY DOUBT/ISSUE NOT INCLUDED, let me know and I'll try to help.
Hi!

All files in my shop have been checked out before uploading; they're not locked, damaged or corrupted in any way, but, even with that, they can be tricky when used in a non appropiate way...

I try to answer MOST COMMON ISSUES AND DOUBTS here; if you have any question not included, let me know and I'll try to help.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► DELIVERY / INSTANT DOWNLOAD /
--------------------------------------------------------------------------------------
Once your payment has been processed (some minutes after purchasing), your files will be available for download as .zip in your Etsy account ("Purchases&Reviews"). You will also receive an email with the link to download.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► EXTRACTING A .ZIP FOLDER /
--------------------------------------------------------------------------------------
.zip is a compressed folder that contains all files.
You'll need to decompress it and EXTRACT THE FILES to be able to access to them as .jpg format.
As it's a standard format, you shouldn't have any problem to do it with your default decompresser program.

--------------------------------------------------------------------------------------
● PC USER / You can double- or right-click to open it:
--------------------------------------------------------------------------------------
- DOUBLE-CLICK the zipped file to see its contents. When prompted, drag the files out of the window to the desired location or click Extract All.
When you click Extract All, the files are unzipped in the same location as the original file unless you specify a different one in the Select a Destination window.
- RIGHT-CLICK the zipped file and select Extract All.
By default, files are extracted to the location as the original zipped file. Use the Select a Destination window to save the files somewhere else.

When you unzip files, the original files are not deleted. If you want to delete the original files, you will have to do so manually.

** NOTE: I work with Mac, so you'll get 2 folders in your .zip when using a PC:
1/ eltendederoReferenceNumber, that contains your files.
2/ _MACOSX, _temp, _default, _whatever; it's a default folder, simply delete it.

--------------------------------------------------------------------------------------
● MAC USER / Just double-click it.
--------------------------------------------------------------------------------------

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► ERROR/DAMAGED/CORRUPT MESSAGE /
--------------------------------------------------------------------------------------------
MAKE SURE THE DOWNLOAD IS TOTALLY COMPLETED before you try to deal with it.
All files are high quality, so they are heavy and need a while (depending on your connection) to be downloaded; if you interrupt it you'll get a message saying that the file is corrupted.
--------------------------------------------------------------------------------------------
Remember that YOU'LL NEED TO EXTRACT THE FILES FROM THE .ZIP FOLDER; it won't work by draging it to your viewer.
--------------------------------------------------------------------------------------------
Check out if you have SELECTED IN THE ROOT THE FOLDER CALLED "eltendedero#" INSIDE THE .ZIP; even if you can see files named as your purchase in the other one, they won't work.
--------------------------------------------------------------------------------------------
Occasionally files corrupt during download without any reason; DELETING THE DOWNLOAD AND RE-DOWNLOADING FIXES IT.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
► PRINTING /
--------------------------------------------------------------------------------------
● PRINTING 12"x12" FILES ON US LETTER (8.5"x11"), STANDARD A4 or ANY SMALLER SIZE PAPER/
--------------------------------------------------------------------------------------
As files' actual size is bigger than paper, there are two options when choosing printing settings:
-----
1 (Default)/ Actual size - Scale 100% - Page Scaling none:
You'll get printed the whole paper (except printer margins), but just with a portion of the image (all what fits).
-----
2/ Scale-Reduce to fit:
You'll get printed the whole image (smaller) but, as it's squared, there will be blank paper.
--------------------------------------------------------------------------------------
● GREY PRINT ICON - JPGs CANNOT BE PRINTED /
--------------------------------------------------------------------------------------
For some reason, in some old versions of "Windows Viewer" the print icon appears in light grey and it doesn't allow to print the files; it's just about upgrading the version or opening the files in another program, and they will work.


--------------------------------------------------------------------------------------
IF YOU HAVE ANY DOUBT/ISSUE NOT INCLUDED, let me know and I'll try to help.

Reviews

5 out of 5 stars
(116)

Payment options

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Returns & exchanges

I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.

FAQs

Once your payment has been processed (some minutes after purchasing), your files will be available for download as .zip in your Etsy account ("Purchases&Reviews"). You will also receive an email with the link to download.

* .ZIP is a compressed folder that contains all files. You'll need to decompress it to be able to access to them as .jpg format.
As it's a standard format, you shouldn't have any problem to do it with your default decompresser program.

It's really easy, but if you're not familiar, you can see how to do it in my common issues and doubts page: http://etsy.me/2pqKxgL
As files' actual size is bigger than paper, there are two options when choosing printing settings:
-----
1 (Default)/ Actual size - Scale 100% - Page Scaling none:
You'll get printed the whole paper (except printer margins), but just with a portion of the image (all what fits).
-----
2/ Scale-Reduce to fit:
You'll get printed the whole image (smaller) but, as it's squared, there will be blank paper.

FAQs - Most Common Issues & Doubts.

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Overview

  • Handmade Supply
  • Feedback: 116 reviews
  • Gift message available
This shop accepts Etsy gift cards

Shipping & returns

Ships from United States
This item may take some time to prepare. Contact the shop to find out when it will ship.
No returns or exchanges
But please contact me if you have any problems with your order.

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