NOTE - your item will be shipped to the address you have listed on Etsy. Please make sure the address is correct before checking out. :)

All orders shipping to California addresses will be subject to sales tax. Shipping charges will not be taxed.

CAKE TOPPERS
(Shipping within the United States) Cake Topper orders will ship USPS First Class mail.

BULK ORDERS
(Shipping within the United States) BULK ORDERS will ship USPS Priority Mail which includes up to $50 insurance. Please Note: Bulk Orders/Bundle Packs will not be individually packaged, unless requested.

ALL OTHER ORDERS
USA orders for drink stirrers and cupcake toppers will ship USPS First Class Mail unless otherwise noted and include tracking. Insurance is not included in the shipping charge.

--Larger orders (Including Signs) exceeding 15 oz. will ship via USPS Priority Mail. Tracking is included, as well as insurance up to $50.--

--Jenn and Jules Designs is not responsible for any packages that are lost, arrive damaged or arrive later than the estimated delivery date provided by USPS.
Please understand that we are not responsible for packages once they have left our hands. You can use your tracking # to contact USPS regarding it's whereabouts. 1-800-ASK-USPS® (1-800-275-8777)--

Upgraded shipping options available for all orders and will including tracking and insurance.

Processing time: All orders are designed by Jenn and Jules Designs and hand crafted by just the two of us. Items are made to order. Standard orders will be processed 2 weeks once payment has cleared. Larger items and custom orders are three-four business weeks for processing. This time frame does not include shipping, shipping will be an additional 2-5 business days within the US. Under your account link you can click on your "PURCHASES & REVIEWS." Here you will see your scheduled ship date (please remember to add standard shipping, items are expected to arrive between 2-5 business days after this date). If your item is needed prior to this date, please contact us as rush fees will have to be applied. It should also be noted that any requests for changes to your order are subject to delays in production time. Thanks in advance for your understanding! : )

INTERNATIONAL BUYERS: We will gladly ship internationally, but understandably, international orders may be subject to additional shipping fees (including but not limited to VAT and sales tax charges) and rates will vary. Under Etsy's terms, when a package is shipped internationally it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are unable to predict which of these fees, if any, will be applied, and Etsy does not hold sellers responsible for these fees or taxes. We are also unable to mark your package as a gift or lower the value of the items in your package as stated on the customs form nor can or will we mark items as gifts on customs form (this is illegal).

All CUSTOM ARTWORK provided to you by Jenn and Jules Designs will be used as proofing before we go into production. Once artwork is approved, production will occur. You have 24 hours to approve design/mockup before we proceed to the best of our ability. If there are any errors reported post production, we cannot make changes or produce a new item, unless the revised item is requested as a new order.

CUSTOM ARTWORK cannot be used, sold, or shared by you, the consumer, or by a third party. Jenn and Jules Designs holds all property rights to all custom artwork.

Jenn and Jules Designs products can not be re-sold by any consumers and/or unauthorized sellers.

NOTE - Again, your item will be shipped to the address you have listed on Etsy. Please make sure the address is correct before checking out. :)

All CUSTOM, RUSH & SALE items are final sale. All of Jenn and Jules Designs products are made to order, therefore material for rush orders is purchased after a rush order has been placed. Cancellations are subject to be responsible for cancellation fees including design time and rush material costs. Again, all custom artwork and mockups provided to you by Jenn and Jules Designs can not be duplicated.

Hand Crafted & Handmade
All of Jenn and Jules Designs products are handcrafted in beautiful Carlsbad, located in North County San Diego, Ca. Because our products are handmade by Jenn and Jules, and not mass produced using any outsourcing, products may slightly vary from piece to piece. All acrylic pieces are made from high quality shatterproof acrylic. All materials and products are USA made. All acrylic and wood products are reusable, retain their color & can last for years if handled carefully & hand washed.