All return items must be postmarked within 7 days of receiving your item for a full refund minus shipping costs and 15% restocking fee if item has had shipping strap removed. Please insure the return as you are responsible for returning item in new condition if it arrives damaged refund may be refused. You are required to pay the return shipping and item must be in new condition. All custom orders are subject to 50% non refundable deposit.

All shipping prices are for ground or priority mail depending on the weight and size. We do offer 2-3 day expedited shipping. If you need an order quickly send us a message with your zip code for a shipping quote.

Unless you indicate otherwise at the time of placing your order, orders will be shipped to the address you have on file with etsy/Paypal. Please check it. Anything returned to us will result in new shipping charges, which will be the responsibility of the buyer.

***International orders: insurance is included with shipping. Our items will be inspected by customs and therefore shipping times will take longer than normal. All Duty fees and VAT are responsibility of customer determined by region. Because of this, we cannot guarantee any specific delivery date.

We are happy to create custom or special orders! If there is something in particular you would like designed, we can work with you.

Frequently Asked Questions:

How is this different than a living wall?
A living wall is beautiful, but requires a lot of work to keep it so! Artisan Moss pieces are virtually maintenance free. Because our plants are naturally preserved, our pieces do not require water or light, so they can be used in areas without daylight, like wine cellars. There’s no insects, expensive grow lights, fertilizer or chemicals… No onsite plumbing or reinforced walls! Just hang them and enjoy.

Will your plants grow? Do they need water? Do they need light?
All of our plants are 100% naturally preserved with a UV-resistant solution and will not grow. They do not require water or light.

What do your preserved plants look and feel like compared to living moss?
There isn’t much difference at all in the look and feel between the two! Our preserved mosses maintain the soft textures, flexibility and vibrant colors of live moss, keeping the integrity of their natural details. The difference is in what it takes to keep it looking so fresh - with preserved moss there is almost zero upkeep!

Where do you get your moss?
All moss and plant materials used are sustainably sourced in the United States. Our wooden frames are handmade entirely out of locally reclaimed lumber. Every aspect of production is conducted here in the United States by us.

Are your Plant Paintings heavy? How big are they?
Our pieces are lightweight! A 72” x 36” panel weighs approximately 30 lbs. Plant Paintings are available in any size 12” x 12” or larger. Multiple panels can be connected to create large pieces.

Can I hang my Plant Painting outside?
All of our pieces are intended for indoor display only. Direct sunlight, high humidity or contact with water will compromise their look and lifespan.

If they can't be in direct sunlight, is a space with bright light OK?
Yes, bright or indirect light is perfectly fine. But again, direct sunlight is not recommended and will shorten the lifespan of your Artisan Moss wall art as well as changing its vibrant colors.

What about dust?
Ok, so here's where a minimal amount of care comes in! Like anything in your home or office, over time it will collect dust. You can simply use a can of compressed air (used for electronics and found at many retailers) to blow the dust off every six months to a year.

They REALLY don’t need any water or special care?
NOPE! No expensive ongoing maintenance. No expensive grow lights, fertilizer or chemicals. No onsite plumbing required. No reinforced walls required. Our plant paintings are a great solution if you don't have much of a green thumb, are constantly on the go and don’t have the time to commit to a living wall, or you just want something beautiful and green to effortlessly enrich your indoor space.