Please note, depending on the destination country, the buyer may be required to pay customs duties and VAT at the time of delivery, more details under the link

https://help.etsy.com/hc/en-us/articles/115015691007?segment=shopping

If your package was returned to us as unclaimed we'll contact you for further information on delivery or canceling an order.
Redelivery is not free
Redelivery will cost the same price as indicate in order

Package is considered as lost if it doesn't come within 45 business days from posting date and tracking does not work.
While the claim is being proceeded, we would resend the same items to you or refund the full amount of order - you choose the best option for you.

If you receive an item you did not order or if an item you ordered is received damaged or defective (we will ask for a photo though), we will issue a full refund for you or replace it with identical one.

If you receive an item in good condition but for some reason you want to send it back and get a refund, we do not refund in this situation

If you receive a tool but after a while you break or damage it at your fault, we do not refund money

But in every situation feel free to contact me

The average shipping time:
U.S. - 15-20 business days
U.K. - 12-18 business days
Canada – 18-30 business days
Australia and New Zealand - 20-40 business days
France and Germany – 10-20 business days


Kindly note!
Due to the high volume of orders we are receiving and the exceptional circumstances caused by the spread of COVID-19, Shipping and Local Delivery orders may be delayed.

We apologize for any inconvenience and are trying our absolute best to ensure everyone gets their order as soon as possible. We are here for you during these trying times, and as always we greatly appreciate you being with us.

Enjoy wood carving and Merry Christmas to You and Your Family!

Wood carving is a satisfying and rewarding hobby, but it requires skill, patience, and the proper tools to do the job. Wood carving tools are a significant investment, and it's crucial to take good care of them to ensure they last a long time and perform well.

1. Clean your tools after each use
2. Keep your tools dry
3. Oil your tools regularly
4. Store your tools properly
5. Sharpen your tools regularly
6. Handle your tools with care

Сaring for your wood carving tools is crucial to get the most out of them.
By following these tips, you can ensure that your wood carving tools last a long time and perform well for years to come.

First, do not panic. If the rust is not strong, simply polish the blades with the tools available to you. If the rust is stronger then you can polish the blades using felt and special metal polishing compounds

You can track your package here: https://www.17track.net/en

Some local postal services do not provide on-line tracking for international registered airmail. Such as Canadian and Australian post.

We can track your package on site of Ukrainian post, it shows the last place in Ukraine where your parcel was registered:
https://track.ukrposhta.ua/tracking_EN.html