Shipping Insurance, Signature Confirmation, Signature Required Add On for Pepperberry Market

Shipping Insurance, Signature Confirmation, Signature Required Add On for Pepperberry Market

$1.35+

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  • Handmade

***Please read entire description***

Insurance protects your items from damage and being lost. Insurance is available from $100 up to $600+, add this to your cart for a little piece of mind. I work hard to keep my shipping costs as low and affordable as possible so I do not automatically insure the items I send.

Signature confirmation means your signature is required for your package to be delivered. Perfect for apartment or condo situations or in areas where you are afraid of items being stolen = $3.80

Pepperberry Market is responsible for your order until it reaches the Post Office; once accepted the package and its contents are out of my control and no longer my responsibility. 95% of the time there are no shipping issues, but they do occur from time to time.

In the event your items arrive to you damaged please immediately take pictures of your package and all damaged contents and contact me immediately. You will also be asked to fill out a claim form. Once these two steps are completed I will happily give you a full refund or ship new products once the damaged item is shipped back and in my possession. I must be notified within 2 days of delivery and all pictures and claims must be filed with 2 weeks. This is not negotiable, and your insurance claim will be voided if BOTH are not completed in these time frames.

USPS shipping insurance does not cover stolen packages. Per USPS, once they have delivered your item to the address provided, the shipping coverage has ended because it has reached the destination and they are no longer responsible for it. For this, we highly recommend adding the signature confirmation for your delivery.

Your satisfaction is my priority and as stated above 95% of the time everything arrives perfectly.

Please know I will do everything in my power to help make all situations fair and right.

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Ready to ship in

3–5 business days

Cost to ship

Free

Returns & exchanges

Accepted

Exceptions may apply

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Ships from United States
Jenny Chapman

Jenny Chapman

Owner of PepperberryMarket

Message Jenny

This seller usually responds within a few hours.

67 shop reviews

4 out of 5 stars
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Halle May 31, 2017

5 out of 5 stars

To begin, I fell in love with the beauty of this decor. It stood out among many when searching for the centerpiece of my dreams on my new glass table. I purchased it and had a few questions for the seller. She replied quickly and was so very kind. Her pictures were clear and easy to see, along with a very precise description of the decor. Unfortunately, tracking showed delivered and it was no where to be found. I was on the phone with usps and they confirmed the delivery. I emailed this wonderful artist in a panic and she replied quickly with such kindness. She eased me with her words and is in the process of creating a new one for me to ship to my place of work. I'm very excited to receive it and see the love she puts in her work, and am so very thankful for her kindness.

Purchased item:

Mercedes Sucre Sep 15, 2015

5 out of 5 stars

It is so beautiful! I got so many compliments on it!

Purchased item:

Emma Watson Aug 15, 2017

5 out of 5 stars

Thanks Jenny for your amazing product! We had a bit of a hiccup when my package got lost in transit but Jenny got onto it straight away by sending another trim, which finally made it to me today 😁! I can't wait to refurbish this old fish tank into a stylish vintage terrarium 🌿 Thanks again!

Purchased item:

Kimmerly Dickey Nov 19, 2019

5 out of 5 stars

This trim is amazing! Easy to bend and cut. Perfect for my application. So glad to find this. Thank you 🌷

Purchased item:

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