Where do I write my engraving message?

Please put your engraving in the “Note” section during the checkout process. If you missed the engraving message at checkout, you can also send your engraving message to our customer support team here with your order ID. We will be happy to add it for you!

Please contact us right away! Our orders are processed quickly to ensure that everyone receives their packages on time. We will do our absolute best to adjust your order, but please note that we cannot guarantee any changes.

The largest size is 8 and 3/4 inches and the smallest size is 7 inches. It fits most of the wrist sizes. For wooden band watches, we do sell extra links for $5 per extra link if needed. If it is too big, you can find a watch smith to take some links out easily to fit you the best.

All of our watches are meant to be unisex. It really depends on your personal taste! We have two watch sizes available.
Our 1.3" in diameter collection is the smaller version.
The 1.7" in diameter collection is the larger version.

You will receive a shipping confirmation via email when your order is ready to be sent out to play with you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours. From our experience, at times our San Francisco post offices do not register tracking immediately.

It all depends where we are at in the process of making your order. If you need to change your shipping address, shipping method, engraved message, or cancel your order - please contact us with your order ID as orders move quickly through our system and changes cannot be guaranteed.

Since we made the engraved products special for you, we would not be able to accept it as a return or an exchange.

WARRANTY INFORMATION
We have 12 month-warranty on our products.
The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. A return shipping and handling fee will apply to all warranty service.

The manufacturer's warranty does not cover:
Battery, case, crystal, strap, or bracelet
Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
Water damage unless marked water-resistant
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

Personalized Merchandise Return Policy:

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. We guarantee our craftsmanship and the quality of our products completely and that your gift will be personalized as you ordered it.

If you are not satisfied with a personalized item you may return it for a hassle-free exchange for the same or another personalized item of up to or equal value of the order. Or, you may mail it back to us but we would charge $5 for restoring fee(We also don't cover the shipment fee).

Personalized Merchandise Unclaimed after 60 days.

May receive a complete refund* or exchange for merchandise of equal value within 30 days of the purchase order date.
After 30 days past the purchase date, may only be exchanged for merchandise of up to or equal value of the order.