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Frequently asked questions about moncadeau

It typically takes about 2 weeks for delivery in US, 2 to 3 weeks to other countries, depending on current order volume.
With expedite shipping/ service your order is delivered within 8 days.(available only for US addresses)

Delivery time also varies upon holidays and seasons. We indicate irregular delivery time in shop "Announcement" or give us inquiry if your order is time concerned.
Please contact us first in 7 days of delivery we'll give you instruction.
Items returned or exchanged must be in original unused condition without any damages.
We may require photos of items you'd like to return.
We do not accept any returns or exchanges without notice.
If the item has an option of size we take as exchange, please contact us in 7 days of delivery.
Items must be in original unused condition without any damages.
Please contact us along with photos of item you received in 2 days of delivery.
We are right there to resolve issues for your order.
Please note that we do not accept items as defective over the term.
We offer minor repair at free of charge in 14 days of delivery.
We unfortunately do not offer repair service over the term.

Reserved for kumquatsforall - initial tiny heart necklaces


Overview