Q: Can I wear the pendant all the time, swimming, showering, etc.?

A: No. We recommend for our wood jewelry to be removed before showering, swimming, workouts and before bedtime. If continuously exposed to moisture the lacquer that covers and protects the pendant against discoloration will eventually wear off.

Some of our pendants are more fragile than others. Wood is a natural material that can break when dropped on hard surfaces or if pulled forcefully, therefore all our wood jewelry should be handled with care.

Do not use any chemicals to clean the product. If absolutely needed, use warm water, wipe it down immediately after, and let it air dry away from direct sunlight.

Q: Can I have a pendant personalized?

A: All our wood products are finished and ready to ship, and cannot be personalized/engraved with names, numbers, etc.

Q: Do you do custom orders?

A: We do not do custom orders.

All our wood pendant necklaces are ready to ship; they cannot be resized or customized in any way.

For customers located in EU, UK, Australia, VAT charges are displayed and added at checkout, as long as the order does not exceed $200.00. Etsy collects and remits the VAT paid to the respective authorities. For any other locations, or higher amount orders, you will be responsible for any associated VAT, import and handling taxes that are levied by your government or postal service.

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company GatewayAlpha is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE1916378135293. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.

Yes, the products you see in our shop are the products we are selling, as presented and described at the time of purchase.

Please note that our products are one-of-a-kind. After one product sells, it will be replaced in a day of two with a new one, hand carved in the same style and same type of wood. However, because the grain pattern varies and cannot be identically reproduce, it will look different than the one we have for sale now.

The old images will be replaced with new ones, always accurately representing the product we are selling.