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=== YOU MUST READ IT ===

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COVID-19 Shop Policy Update: Please see the 'Shop Announcement' section for actual information.
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All current announcements are posted in the 'Shop Announcement' section (Promotions, discounts, delays with shipment etc.).

► Deadlines.

DHL Express delivery is the only guaranteed way to deliver your order to a specific date.
If you choose 'Standart shipping' or 'Registered' option, please order the gifts needed by a certain date at least 5 weeks before.

►Shiping options

1) 'Standard shipping': Shipment from Barcelona by CORREOS ordinary mail service - WITHOUT tracking, WITHOUT guaranteed delivery for a certain date.
This method not valid for the delivery addresses of the offices, student hostels, universities, hotels, etc. In this case please choose 'Registered shipping'.
Please take into consideration: if you chose the 'Standard shipping' option, you agree to share with me the risks in the case of loss or damage to your order (please see 'Refunds').

NOTE: 'Free shipping' option equated to 'Standard shipping'.

2) 'Registered shipping' mail option (shipment by CORREOS mail service with a tracking code*, but WITHOUT guarantee delivery for a certain date). This option is available during checkout as a shipping upgrade.
*NOTE: in USA, Canada, Australia and some other countries Spanish tracking code is not tracked online (only by request at a post office). You will not be able to see the tracking updates after the order leaves Spain.
Orders sent with tracking code are delivered personally and require the recipient's signature upon delivery. If you are not at home at the time of delivery, the package will be waiting for you at the post office. In this case, you are responsible for receiving the order in the post office.

Some orders may be sent by registered mail with tracking code in my personal discretion without prior notice. If the shipment with tracking (personal delivery) is not acceptable to you, please specify it in the comment to the order.

3) DHL Express delivery (shipment by DHL Express)
** PLEASE LEAVE recipient's CONTACT PHONE NUMBER in the comment to seller **
DHL Express delivery is the only guaranteed way to deliver your order on a specific date.
Express DHL shipping is available during checkout as a shipping upgrade or by request (if shipping upgrade does not contain this option).
NOTE: 1) DHL delivery is not available in all regions. You can check it in 'DHL Remote Area List':
http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf
2) Express DHL delivery not supported for P.O. Boxes. Please provide your full address.

►Estimated delivery time (By experience. Processing time is not included.):

1) Standard or Registered shipping:
Europe: 5-14 days, (up to 3 weeks for some countries)
USA: 2-3 weeks (min. 1 week, sometimes maybe 4 weeks due to customs)
Canada: 3-4 weeks (due to customs)
Australia: 4 weeks
2) Express shipping by DHL Express:
Europe: 1-2 business days
USA, Canada: 3-4 business days
Australia: 4-5 business days

!!! === CHRISTMAS (November, 15 - December, 31) ===
Delivery time in the pre-Christmas period may increase by TWO WEEKS. So, NORMAL estimated delivery time to USA (for example) may be 4-5 weeks.

►Processing time.

Once your order has been paid, it will be shipped within 2-6 business days. For "made-to-order" items and Custom orders the time required for preparation is an individual and require 3-10 business days unless otherwise indicated.

NOTE: All the terms indicated in the shop refer to the time of processing and preparation of your order. The shop does not specify the date you received the order in any form.

► The buyer's responsibility for the wrong shipping address

The buyer is responsible for providing a correct and valid shipping address (due to Etsy's buyer's Policy). If you specified an incorrect address in the order, I do not take responsibility for the delivery of your order.

!!! - If you find an error in the address, please contact me immediately - in some cases, the problem can be solved.

Change of the delivery address for DHL shipping is possible only after paying an additional cost 12 euros. (I have to reserve DHL courier one day before shipping and I must pay DHL penalty for the changes of delivery address).

► Shipping notifications
Usually, I send a shipping notification during 24 hours of shipment. I never send a shipping notification in advance. The notifications are sent automatically to the address you specified when registering / purchasing.

►Packaging
All items are packed in small plastic bags or paper boxes or other suitable methods for safekeeping items in transit. Low-cost and/or recycled materials can be used.

► Gift Wrapping
By default, I don't use gift wrapping (I save your money and my time).

The buyer is responsible for any additional fees that may be charged at customs.

► Use of personal data

I don't transfer any personal data to a third party.
Exception: If you choose DHL shipping, your e-mail/phone number will be provided to DHL for notifications about your order.

► Official Invoices

If you need an official invoice please leave me a note during checkout or contact me by Etsy. In this case, the invoice will be enclosed in the package or sent to you as pdf.
In general, I don't put printed invoices in packages to save paper usage. For items sent with tracking code, the information for customs is indicated on the envelope.

► Communications
All communications should take place by Etsy Conversation. I can not guarantee quick answers to your questions sent directly to the e-mail.

► Materials used

Pearls. I use cultivated freshwater pearls. Pearls can have uneven shapes and colors, inherent in cultivated pearls.
Metal findings. All metal can oxidize with time (lose color and shine), the original appearance can be restored by cleaning and polishing with a soft cloth. The process of oxidation of metals depends on the conditions of storage and use.
Shells. Shells with time can change color slightly.

► Tutorials

All tutorials are available for download immediately after the payment. But if you have any problems, I can send you the files to the email address specified in your profile. Feel free to contact.

Please note: All tutorials are not a refundable item.

► Other

= All my items are made in my smoke-free and pets free home =

► Customization

If you would like something custom made (including out-of-stock items or making something from scratch) contact me and I’ll see what I can do.