Small Shop Consulting Service

HeavenlysCreations

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Small Shop Consulting Service

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$5.00

Free shipping to United States
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Item details

Handmade Supply

Made to order

At times, small shop owners need to reply to a customer's concerns in such a way as to assert your store policies, soothe a customer's concerns, or properly explain options to a client. I think we have all been there when we don't know what to say.

This service is intended to help you come up with something eloquent and productive to say for your client. We will work with you to come up with the best possible response to the matter at hand.

We ask that before you purchase this listing, you send us a brief synopsis of the matter. If we feel that we can assist you, then we will advise you to purchase the listing. We will reply within 24 hours of purchase with a copy and paste response via Etsy Conversations that you may forward to your client. Should you need an additional response based on your client's receipt of said message, we will craft additional responses until the matter is resolved to the best of our ability.

Please understand that in the end, a client is going to have their own expectations and response. We do not guarantee a positive outcome, nor a five star rating. Our goal is only to help a fellow shop with a little better wording than you may have come up with on your own. We will do the best we can to help you and hope that your review of our service to you will reflect your appreciation of our assistance regardless of the outcome.

NOTE: This is not a physical item that will be sent to you. All matters of the transaction will be handled through Etsy Conversations.

REVIEWS FROM PREVIOUS CLIENTS

(Only first names and type of shop have been used to guarantee confidentiality)
_______________________________________________________________________________________

5/2017 - Wood Sign Shop - Jess - I had a customer contact me with concerns the gaps on a slatted pallet style sign that she received. Although each piece of wood that I use is hand selected, reclaimed wood is difficult to match up together perfectly. Heather provided me with the perfect response for my customer that addressed their concerns, but didn't require me to send a replacement piece.

3/2017 - Shop Owner - Nicole - Heather is a WORD MASTER!! What I normally fret over for hours she comes up with the perfect response instantly. It makes the point with manners but always firm in what is right for me as a small business owner.
At times, small shop owners need to reply to a customer's concerns in such a way as to assert your store policies, soothe a customer's concerns, or properly explain options to a client. I think we have all been there when we don't know what to say.

This service is intended to help you come up with something eloquent and productive to say for your client. We will work with you to come up with the best possible response to the matter at hand.

We ask that before you purchase this listing, you send us a brief synopsis of the matter. If we feel that we can assist you, then we will advise you to purchase the listing. We will reply within 24 hours of purchase with a copy and paste response via Etsy Conversations that you may forward to your client. Should you need an additional response based on your client's receipt of said message, we will craft additional responses until the matter is resolved to the best of our ability.

Please understand that in the end, a client is going to have their own expectations and response. We do not guarantee a positive outcome, nor a five star rating. Our goal is only to help a fellow shop with a little better wording than you may have come up with on your own. We will do the best we can to help you and hope that your review of our service to you will reflect your appreciation of our assistance regardless of the outcome.

NOTE: This is not a physical item that will be sent to you. All matters of the transaction will be handled through Etsy Conversations.

REVIEWS FROM PREVIOUS CLIENTS

(Only first names and type of shop have been used to guarantee confidentiality)
_______________________________________________________________________________________

5/2017 - Wood Sign Shop - Jess - I had a customer contact me with concerns the gaps on a slatted pallet style sign that she received. Although each piece of wood that I use is hand selected, reclaimed wood is difficult to match up together perfectly. Heather provided me with the perfect response for my customer that addressed their concerns, but didn't require me to send a replacement piece.

3/2017 - Shop Owner - Nicole - Heather is a WORD MASTER!! What I normally fret over for hours she comes up with the perfect response instantly. It makes the point with manners but always firm in what is right for me as a small business owner.

Shipping & returns

Ships from United States
This item may take some time to prepare. Contact the shop to find out when it will ship.
Free shipping to United States

Etsy offsets carbon emissions from every delivery


Reviews

5 out of 5 stars (1,661)

Payments

Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Payment is expected at checkout. Heavenly's Creations accepts payments by credit card or PayPal through Etsy's checkout system.

Your order will be shipped after payment has been processed by Etsy and received.

Returns & exchanges

Lost/Damaged Shipments

Heavenly's Creations is not responsible for damaged or lost shipments nor are we responsible for delayed shipments once your order has been shipped via USPS. If you are interested in purchasing additional insurance, please send us a message at the time of your order.

Please let us know if you are not satisfied with your purchase. Refunds on ready to ship items will be handled on a case by case basis. We are unable to offer refunds on custom made orders.

Exchange or refunds can be made upon approval up to two weeks from the initial purchase. Exchange or refund will be minus applicable shipping & return costs. You will be responsible for returning item in their original condition in addition to return shipping costs. If a refund is being processed, it will be credited as soon as the item is received.

Shipping policies

How soon will my order ship?

Ready to ship items will be sent within 3-5 business days once payment has been processed by Etsy and received.

Tracking information will be provided via email. Orders shipped via USPS typically arrive within 3-5 business days from processing. Special sales & holidays may increase delivery time although we will make every effort to send your Heavenly Creation as soon as possible.

Additional policies

Please consider that every screen (i.e. computer/iPad/phone) displays color differently. Please take that into account when when comparing the item you receive to what you see on your screen.