- All items are sent out gift boxed.

- All of our items are MADE TO ORDER, so we need some time to create your custom piece. This is why orders are normally shipped within 1-2 weeks of receipt of payment.

- During SALEs, orders are shipped within 2-3 weeks of receipt of payment.
We appreciate your kind understanding!

- We ship via international registered airmail service. It should normally take approx. 10-14 business days to arrive, but please note that occasionally delivery may take an extra few days. As of October 2018, Israel Post no longer provides tracking information for registered shipments from Israel. You'll have a tracking number, but you will not be able to receive tracking updates.

- You can upgrade your shipping to:
EMS - 5 business days - 35 USD (7-10 business days for peripheral areas)
DHL - 2 business days - 50 USD (5-8 business days for peripheral areas)
Please make sure to leave us your PHONE NUMBER for delivery coordination!

- Please note that Israeli post office company regulations does not require to attach the invoice on the envelope, nor to declare the value of the shipped item.

- Shipping to GERMANY is via DHL only.

- Customer Service:
We do our best to answer your messages as soon as possible.
But please note that Fridays & Saturdays are a weekend days in Israel and our two days off the Studio and the computer. So if you'll write to us on Friday or Saturday, we'll most likely answer you on Sunday.

- Studio Location:
Come Visit Us! Hayetsira 12, 4th floor, Ramat-Gan, ISRAEL
Tel: 03-5245552 // Please SCHEDULE AN APPOINTMENT in advance via email/phone.
Our office hours: Sunday to Thursday 8am to 4pm.
Closed on Friday, Saturday and Israeli major holidays.

- Warranty:
- There is a 1-year warranty on all jewelry items purchased from Artemer. The warranty cover defects in craftsmanship or materials.
- Should your item get damaged after the expiration of the warranty period, we can still repair the item as needed. Repair fees will vary, so please contact us for details.

- Our White Gold:
We don't put rhodium plating over the gold to make it look whiter, we keep the original color of the natural gold. Therefore, it appears rather yellowish or greyish than purely white. This gives it a natural and unique look. Also, you would not have to re-plate it as you would with most white gold jewelry.

- How to Care for Your Jewelry:

1) Always remove all jewelry before you begin any strenuous activity. That includes any type of work-out –even yoga and dancing, and any type of lifting of heavy objects, whether you're helping a friend move boxes and furniture or you're lifting weights for fitness.

2) To preserve the clarity of your ring center stone and prevent it from clouding up or losing its shiny quality, please make sure to remove your ring before:
+ Washing your hands with soap
+ Showering
+ Applying lotion
Soap and lotion can leave a residue, which builds up over time and causes the stone to lose its sparkle and become cloudy.

- Cleaning Your Jewelry:

If the stone does get cloudy, here are a few steps you can take on your own:
+ Polish, using a lint-free, 100% cotton clothֿ
+ Brush gently, using a soft toothbrush, lukewarm water, and dish soap
+ Do not use a brush to clean turquoise/pearl stone - use your fingertips insteadֿ
+ Before and after cleaning, check to see that the stone is still tightly set - especially if using a steam cleaner
+ Never use an ultrasonic cleaner on micro-pavé stones, pearls, emeralds, or turquoise