Custom made items are not eligible for returns/exchanges as the item would have been made to your specifications. Wholesale purchases are not eligible for refunds.

Please contact me right away if there is a problem. Return requests must be received within 7 days of item receipt, and items must be shipped back within 14 days of receipt, with the item(s) returning to me in their original condition. Products that return damaged to me will not be eligible for the return or exchange.

For orders that qualified for free shipping, a 10% restocking fee will be charged to cover initial shipping costs and handling.

Purchaser is responsible for return shipping. I will not provide a refund for items that are lost or damaged on their way back to me. All returns MUST be shipped with either delivery confirmation or some other form of tracking. If eligible for a refund, it will be provided AFTER product has been returned safely. Original shipping charges, and any rush order fees will not be refunded.

*****Mobiles must be returned in their original BOX or another sturdy BOX (NO ENVELOPES or padded mailers! If returned in an envelope the mobile will most likely be squished or broken and will not eligible for a refund). All garlands and strands of mobiles must be secured as well, similar to how the garland or mobile arrived, or else tangling WILL occur during the return shipping, and will then not be eligible for a refund.******

Please make sure the address you provide via Etsy and Paypal are correct. Refunds will not be provided for items that are not delivered due to incorrect addresses on the part of the buyer.

Refunds will not be provided for international items that go unclaimed.

Refund will occur in the same manner original payment was made. For example, I cannot refund to a different credit card than was used in the original transaction.