All of our pieces are forged from natural metals and the chains and cording have been selected and tested to be worn and stand up to the test of an active lifestyle. I wear my pieces everyday all day. I never take them off. I go from the studio to running, biking, yoga, swimming to shower. This line was designed to be comfortable to wear everyday and to last.

If you want to shine up your piece - you can find metal polish in most grocery stores - our favorite is Maas Metal Polish. Apply a little and buff with cloth and luster will return.

If you feel you would like to send your piece in to be refreshed contact us and we can give a touch up here.

In an effort to reduce our carbon footprint we package our orders in minimalistic plastic free, biodegradable or recycled packaging.

If you want your order gift wrapped please choose "gift wrap" when checking out.

We do wholesale our line to stores. Contact us to learn more.

We consistently update our Production time on our website: https://houseofmetalworks.com/pages/production-timing

Standard Collection Pieces turnaround:

10 business days (two weeks)

***PLEASE NOTE***

We hand make each piece when you order it. The above days are in addition to the shipping speed you choose. If you are looking to receive your piece in a specific timeframe contact us for help selecting shipping service.

We also update our etsy turnaround time and an estimated delivery date is listed in each listing.

updated 1/26/2021

We can stamp symbols on the flip side but are limited by the size of the charm for text. Contact us with any text requests to make sure they can be done.

To add a flip side stamping to your order go to our extras section and add the extra engraving charge to your shopping cart. Note what you would like on the flip side in the comments section of your order when checking out.

You can view our most current complete list of symbols on our website in our gallery: https://houseofmetalworks.com/collections/symbols

If you don't see a symbol that you are looking for - contact us - we may be able to source a stamp to meet your needs.

How do you know what ring size to order?

There is a lot of inconsistency
and precious little standardization in the jewelry industry.

Much like clothing and shoes, sizes can vary
depending on what tools a manufacturer uses for measurements.

We use a Durston PrecisionFit™ Steel Tapered Ring Mandrel
purchased from the professional jewelry supply company, Rio Grande.

If your unsure of your ring size,
we recommend purchasing one of our sizers prior to ordering bands.

If the fit of your order isn't perfect,
we offer exchanges on non custom pieces for the cost of shipping.

Please note that delivery speeds via USPS have been slow since the start of COVID.

We can't guarantee the transit times.

We highly recommend if you need to receive this order for a specific date contact us for our recommendation of carrier/service

We ship via:

First Class Mail = Snail Mail ~ this is our most economical option but it is slow and takes some time for delivery.

Priority Mail ~ Usually 2-3 days but not always

We do offer shipping via UPS - contact us if you would prefer this method and we can get a shipping estimate to you ASAP.

UPS Ground, 2 Day, Overnight, International, Global mail